Guest-Experience F&B Assistant (Casual) – Fast-Paced Hotel

We are looking for an enthusiastic and service-driven Food & Beverage Assistant to join our on-property hotel team. This role involves delivering high-quality service across our restaurants, bars, banqueting, and in-room dining outlets while ensuring every guest enjoys a warm and memorable experience. This is a great opportunity for individuals passionate about hospitality who enjoy working in a fast-paced, team-oriented environment.

The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part.

THE WORK IN YOUR HANDS

• Creating tell-your-mates experiences that makes guests want to keep coming back
• Welcome guests, direct them to their tables, and ensure a clean and inviting space
• Present menus, answer questions about dishes and beverages, and accurately record orders
• Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature
• Refill drinks, clear used plates, and maintain a clean and organised dining area
• Process payments, whether by credit card or room charging
• Being empowered to use your initiative when dealing with customer complaints or issues with a positive attitude and seek to resolve them
• Ensure tables are set up appropriately, and the dining area is clean and tidy
• Relay orders accurately, address any issues with preparation, and coordinate service
• Actively looking for opportunities to grow revenue
• Identifying upselling opportunities

General Operations & Team Support:

• Work flexibly across multiple areas depending on business needs
• Support events, activations, and lifestyle programming
• Ensure public areas remain clean, inviting, and on-brand
• Maintain a positive, supportive, and inclusive team environment
• Follow all hotel policies, safety procedures, and brand standards

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

THE FIRE YOU CARRY

• Friendly, attentive and professional customer service skills
• Natural influencing skills with a knack for managing expectations
• Strong communication and interpersonal abilities
• Ability to work effectively as part of a team
• Basic food and beverage service knowledge
• Good attention to detail and cleanliness standards
• Ability to work in a fast-paced environment
• Time management and multitasking skills
• Positive attitude and willingness to learn
• Ability to follow procedures and service standards

YOUR PROVEN TRACK

• Previous experience in food & beverage or hospitality is preferred but not essential
• Experience working in a hotel, restaurant, café, bar, or similar environment is an advantage
• Experience in a guest-facing or customer service role
• Willingness to work flexible shifts, including weekends and public holidays
• On-the-job training provided for candidates with the right attitude
• Food safety or hygiene certification preferred (where applicable)
• Basic cash handling or POS skills (an advantage)

WHAT WE LOOK FOR

We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.