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For Companies At a Glance
- Tasks: Welcome guests, handle reservations, and create memorable experiences.
- Company: Exciting new hotel opening in Canary Wharf, London.
- Benefits: Flexible hours, dynamic work environment, and a chance to be part of something special.
- Why this job: Join a vibrant team and shape unforgettable guest experiences in a stunning location.
- Qualifications: No experience required, just bring your personality and passion for hospitality.
- Other info: Be part of a unique hotel opening with great career growth opportunities.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Dreaming of being a part of a hotel-opening in the heart of Canary Wharf London? Locke London Canary Wharf sits waterside in one of London’s most dynamic districts, moments from the Thames and surrounded by striking modern architecture. Opening in April 2026, the hotel will offer 279 thoughtfully designed rooms and suites set across 19 floors, many with expansive views across Canary Wharf and the city skyline. The building brings Locke’s signature mix of design, atmosphere and energy to East London, with an Italian all-day restaurant, a ground‑floor coffee shop, and Canary Wharf’s first rooftop restaurant and bar, offering breathtaking views in a glamorous setting, full of personality.
We’re looking for full‑ and part‑time House Hosts (reception) to join our team! Start date: Latest 9th March 2026. We open our doors on 1 April, which means that we would like the whole team to join us on‑site one month earlier. This training period is a key part of bringing the hotel to life together; we will get to know the hotel, learn our systems, and build the foundation for a great opening. To give everyone the best possible start, this timeframe is fixed.
The role
Are you a natural host? A people person with next‑level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to and supporting the Head Host, you’ll be a key member of the reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…)
The full‑time positions cover both morning and evening shifts. We are also hiring a separate night team. Part‑time positions can be negotiated.
Key responsibilities:
- Guest Experience: Welcome guests warmly at check‑in and leave a positive, lasting impression at check‑out. Create memorable moments guests want to share with their friends.
- Local Host: Be the approachable, friendly face that guests, contractors and visitors can count on. Inspire guests with thoughtful tips about local attractions, events and hidden gems.
- Reservations & Enquiries: Handle reservations and guest questions online, by email, phone and in person with a can‑do attitude.
- Cross‑Team Collaboration: Communicate clearly with Housekeeping, Restaurant and Maintenance to keep everything running smoothly.
- Payments & Cash Handling: Process payments correctly and manage cash with care and accuracy.
- Feedback & Issue Resolution: Support with guest feedback and resolve challenges in a calm, professional and solution‑focused way.
You’ll succeed in the above with:
- Experience as a receptionist or in a guest‑facing role (a plus, but not a requirement)
- Being yourself – we want you to bring your personality to work!
- Flexibility – this includes flexibility in working days (including weekends and bank holidays) and working hours
- Being proactive, responsible and reliable
About edyn
Locke is a collection of design‑led hotels across Europe, shaped by their cities and charged with atmosphere. Thoughtful rooms. Social spaces with a pulse. Food and drink that land without fuss. Some guests crash early. Others stay out late. Many do both. We don’t script the stay. We set the stage. Locke is a place to arrive, disappear, reset, or lean into the night – whatever the moment calls for. Working at Locke means taking pride in the craft and approaching hospitality with calm confidence. We value good judgement and people who understand that great hospitality comes from attention, timing and getting the details right.
Front Office Crew employer: edyn Limited
Contact Detail:
edyn Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Crew
✨Tip Number 1
Get to know the hotel and its vibe before your interview. Check out Locke's website and social media to understand their style and values. This will help you connect with the team and show that you're genuinely interested in being part of the opening.
✨Tip Number 2
Practice your hosting skills! Think about how you would welcome guests and create memorable experiences. Maybe even role-play with a friend to get comfortable with the idea of being the friendly face at the reception.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. This could give you an edge during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Locke London Canary Wharf.
We think you need these skills to ace Front Office Crew
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We want to see your unique personality and how you can bring that to the role of House Host. Don't be afraid to share a bit about what makes you tick!
Tailor Your Application: Make sure to customise your application for the Front Office Crew position. Highlight any relevant experience or skills that match the job description, especially your guest-facing experience and organisational skills. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of why you’d be a great fit for our team at Locke London Canary Wharf.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process. Plus, it’s super easy!
How to prepare for a job interview at edyn Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research Locke London Canary Wharf. Familiarise yourself with its unique features, like the rooftop restaurant and the local attractions. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Show Off Your People Skills
As a House Host, being personable is key. Prepare examples of how you've created memorable experiences for guests or customers in the past. Think about times when you went above and beyond to make someone feel welcome – this will demonstrate your natural hosting abilities.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like a guest complaint or a busy check-in period. Practice your responses to these scenarios, focusing on your problem-solving skills and calmness under pressure. This will highlight your proactive and solution-focused approach.
✨Embrace Flexibility
The role requires flexibility in working hours and days. Be prepared to discuss your availability openly during the interview. Showing that you're adaptable and willing to work weekends or evenings will make you a more attractive candidate for the team.
