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For Companies At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join a unique hotel brand focused on character and memorable experiences.
- Benefits: On-the-job training, flexible shifts, and a vibrant work environment.
- Why this job: Be part of a team redefining modern hospitality with creativity and purpose.
- Qualifications: Customer service experience preferred; a friendly attitude is essential.
- Other info: Great opportunity for growth in a dynamic and supportive setting.
The predicted salary is between 22000 - 25000 £ per year.
We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.
THE WORK IN YOUR HANDS
- Greet guests warmly and assist with check-in and check-out procedures
- Handle guest inquiries, requests, and basic complaints professionally
- Answer phone calls and manage reservations or guest information
- Maintain a clean, organised, and welcoming front desk area
- Follow hotel policies, procedures, and service standards
- Coordinate with housekeeping and other departments as needed
- Assist with administrative and front office tasks
- Ensure guest satisfaction at all times
THE FIRE YOU CARRY
- Friendly, professional, and customer-focused attitude
- Strong communication and interpersonal skills
- Ability to work well as part of a team
- Good organisational and multitasking abilities
- Attention to detail and accuracy
- Problem-solving skills and a calm approach under pressure
- Basic computer and administrative skills
- Willingness to learn hotel systems and procedures
YOUR PROVEN TRACK
- Previous experience in customer service or hospitality preferred
- Experience in a hotel front office or guest services role is an advantage
- Experience dealing with guests in a face-to-face environment
- Ability to work flexible shifts, including weekends and public holidays
- On-the-job training provided for entry-level candidates
- Experience using property management systems (PMS) is an advantage
WHAT WE LOOK FOR
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
Front of House Assistant - Ember Locke employer: edyn Limited
Contact Detail:
edyn Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant - Ember Locke
✨Tip Number 1
Get to know the company culture! Before your interview, check out Ember Locke's vibe online. Understanding their unique approach to hospitality will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Front of House Assistant, you'll be the face of the hotel. Role-play common guest interactions with a friend to boost your confidence and ensure you can handle any situation with a friendly smile.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your calm approach under pressure, which is key for this role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to highlight your personality and passion for the role right from the start. Don’t miss out on the opportunity to stand out!
We think you need these skills to ace Front of House Assistant - Ember Locke
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and professional side shine through. We want to see your unique character because that's what makes you stand out in the hospitality world!
Tailor Your Experience: Make sure to highlight any previous customer service or hospitality experience you've got. Relate it back to how it can help you create memorable moments for our guests at Ember Locke.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ember Locke!
How to prepare for a job interview at edyn Limited
✨Show Your Friendly Side
As a Front of House Assistant, your warm and welcoming attitude is key. Practice greeting friends or family in a friendly manner to get comfortable with making guests feel at home. Remember, first impressions count!
✨Know the Hotel Inside Out
Familiarise yourself with Ember Locke's unique offerings and atmosphere. Research the hotel’s history, design elements, and services so you can confidently discuss them during the interview. This shows genuine interest and helps you connect with the brand.
✨Demonstrate Problem-Solving Skills
Think of examples from your past experiences where you successfully handled guest inquiries or complaints. Be ready to share these stories, highlighting your calm approach under pressure and your ability to find solutions quickly.
✨Emphasise Teamwork
This role requires collaboration with various departments. Prepare to discuss how you've worked effectively in teams before. Share specific instances where your contributions helped achieve a common goal, showcasing your team spirit and communication skills.