At a Glance
- Tasks: Welcome guests and create memorable experiences in a vibrant hotel environment.
- Company: Join Cove by Locke, a unique hotel brand redefining hospitality.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic team culture with a focus on creativity and guest satisfaction.
- Why this job: Be the face of a modern lifestyle hotel and make a real impact.
- Qualifications: Previous reception or food service experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.
The stage is set for something different. We don't run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere—and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given—great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step onstage and play your part.
THE WORK IN YOUR HANDS
- Reception & Guest Experience
- Welcome guests with warmth, authenticity, and a personalized approach.
- Complete check-in and check-out efficiently using the hotel’s PMS.
- Assist with reservations, room allocation, and guest requests.
- Provide local knowledge, recommendations, and curated lifestyle tips.
- Handle billing, payments, and procedures accurately.
- Resolve guest concerns quickly and effectively, escalating when needed.
- Support lobby hosting duties: welcoming, socializing, and maintaining presentation.
- Food & Beverage Service (where applicable)
- Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go.
- Prepare and serve coffees, drinks, and light food to brand standards.
- Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences.
- Maintain cleanliness, setup, and replenishment of F&B areas.
- Assist with orders, inventory checks, and receiving deliveries.
- Follow food safety, allergens, and hygiene procedures.
- General Operations & Team Support
- Work flexibly across multiple areas depending on business needs.
- Support events, activations, and lifestyle programming.
- Ensure public areas remain clean, inviting, and on brand.
- Maintain a positive, supportive, and inclusive team environment.
- Follow all hotel policies, safety procedures, and brand standards.
THE FIRE YOU CARRY
- Passion for hospitality and delivering memorable guest experiences.
- Positive, energetic, and adaptable personality.
- Strong communication skills and confidence in guest interaction.
- Ability to multi-task and remain calm under pressure.
- Willingness to learn across multiple operational areas.
YOUR PROVEN TRACK
- Previous hotel reception experience.
- Experience in food and beverage services.
- Experience using PMS and POS systems.
WHAT WE LOOK FOR
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.
Front of House Assistant employer: edyn Limited
At edyn Limited, we pride ourselves on fostering a vibrant work culture that values exceptional guest service and teamwork. As a Guest Experience Lead in London, you will benefit from ongoing professional development opportunities, a supportive environment, and the chance to be part of a dynamic team dedicated to redefining hospitality. Join us to make a meaningful impact while enjoying the unique advantages of working in one of the world's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Get to know the company vibe! Before you step into that interview, do a bit of research on Cove by Locke. Understand their unique approach to hospitality and think about how your personality fits into their vision. This will help you connect with the team and show them you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your passion for hospitality and your ability to create memorable guest experiences. Remember, they want to see your personality shine through!
✨Tip Number 3
Dress the part! First impressions matter, especially in a Front of House role. Choose an outfit that reflects the professional yet friendly atmosphere of the hotel. You want to look approachable while still being polished.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat to remind them of your conversation. It shows you're keen and keeps you fresh in their minds. And don’t forget, apply through our website for the best chance!
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hotel reception or food and beverage services. We’re looking for specific examples that show how you’ve delivered memorable guest experiences in the past.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cove by Locke.
How to prepare for a job interview at edyn Limited
✨Know the Company
Before your interview, take some time to research Cove by Locke. Understand their unique approach to hospitality and what sets them apart from conventional hotels. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Personality
As a Front of House Assistant, your personality is key! Be friendly, positive, and approachable during the interview. Share examples of how you've created memorable experiences for guests in the past. This will demonstrate your passion for hospitality and your ability to connect with people.
✨Prepare for Role-Specific Questions
Expect questions related to reception duties, guest interactions, and food & beverage service. Brush up on your knowledge of PMS and POS systems, and be ready to discuss how you handle guest concerns or multi-task under pressure. Specific examples from your previous experience will make your answers stand out.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for growth, or how they define a successful guest experience. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
