At a Glance
- Tasks: Lead the Food & Beverage team to deliver exceptional service and exceed quality standards.
- Company: Join a vibrant hospitality brand in the heart of London.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Be part of a supportive team that values growth and community spirit.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: 2+ years in food and beverage management with strong people skills.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a natural leader with calm composure under pressure and strong organisational skills to oversee the Food & Beverage team and report to the General Manager.
Responsibilities
- Service Delivery
- Take responsibility for understanding, meeting, and exceeding quality objectives and KPIs.
- Act as an SME in the relevant area and foster a knowledge culture in F&B.
- Ensure full familiarity with company policies, SOPs, processes, operations, products, brands, promotions, and services.
- Handle escalations, support the team, respond to telephone and email inquiries, and resolve issues professionally in line with each brand approach.
- Follow edyn policies and procedures to ensure smooth customer service processes and satisfaction.
- Log and manage complaints according to the edyn complaints procedure, providing solutions and follow‑up within timeframes.
- Liaise with operations, reservations, and finance to resolve issues efficiently and within agreed SLAs.
- Operational Excellence & Guest Experience
- Ensure seamless daily operations while balancing efficiency with high service standards.
- Lead and mentor the F&B Head Host and Head Chef, driving a strong service culture that maintains brand reputation.
- Oversee guest satisfaction, seek feedback, and implement systems to continually improve service delivery.
- Implement relevant cost‑control measures while maintaining a premium guest experience.
- Team Work
- Understand and embody edyn values.
- Constructively challenge, question, seek improvement, evolve, and remain human.
- Contribute to a strong community spirit.
- Act objectively, fairly, ethically, and consistently.
- Financial F&B Accountability
- Take full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded.
- Drive cost efficiency across all departments while maintaining quality and service standards.
- Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities.
- Ensure compliance with all financial, legal, and regulatory requirements.
- People Leadership & Performance Management
- Inspire, coach, and develop a high‑performing team.
- Champion a culture of accountability, empowerment, and continuous improvement.
- Foster a culture of engagement, retention, and professional development.
Requirements
- A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable.
- Relevant experience in food and beverage management, with a minimum of 2 years in a similar role.
- Experience within the F&B industry is crucial, with a focus on progressively increasing responsibility.
- An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired.
- Experience with financial management and budget controls is useful for cost management and profitability.
- A track record of delivering exceptional customer service and creating positive guest experiences.
- Experience leading and managing teams, including training, development, and performance management.
Skills
- Ability to motivate, supervise staff, delegate tasks, and make effective decisions.
- Excellent people‑management skills with a proven record of developing teams.
- Advanced knowledge of food and beverage systems and service delivery.
- Strong analytical, decision‑making, and problem‑solving abilities.
- Capability to drive operational efficiency while maintaining high guest satisfaction.
- Strong communication and negotiation skills.
- Proficiency in hospitality POS technology systems, inventory management, stock ordering, and reporting software.
Food & Beverage Manager - Locke at Broken Wharf employer: edyn Limited
Locke at Broken Wharf is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those passionate about the hospitality industry. Located in the heart of London, we offer competitive benefits, a supportive team environment, and opportunities for professional growth, ensuring that our Food & Beverage Manager can thrive while delivering outstanding guest experiences. Join us to be part of a community that values innovation, accountability, and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Manager - Locke at Broken Wharf
✨Tip Number 1
Network like a pro! Reach out to your connections in the food and beverage industry, attend events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their goals, especially around guest satisfaction and operational excellence. Show them you’re not just another candidate!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your leadership and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Food & Beverage Manager - Locke at Broken Wharf
Some tips for your application 🫡
Show Your Passion for F&B:When writing your application, let your love for food and beverage shine through! Share specific experiences that highlight your enthusiasm and knowledge in the industry. We want to see how you can bring that passion to our team.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Food & Beverage Manager role. Highlight relevant experience and skills that match the job description. We appreciate when candidates take the time to align their application with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We value clarity, so make it easy for us to see why you’d be a great fit for the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Locke!
How to prepare for a job interview at edyn Limited
✨Know Your Stuff
Make sure you’re well-versed in the company’s policies, SOPs, and the specific F&B operations at Locke. Familiarise yourself with their menu items, including wines and cocktails, so you can confidently discuss how you would enhance guest experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve inspired your team or resolved conflicts. This will demonstrate your ability to motivate and develop a high-performing team, which is crucial for this role.
✨Be Ready for Financial Discussions
Brush up on your financial management skills, especially around P&L responsibilities. Be prepared to discuss how you’ve managed budgets and driven cost efficiencies while maintaining quality service. This shows you understand the business side of F&B management.
✨Emphasise Guest Satisfaction
Have a few stories ready that highlight your commitment to exceptional customer service. Discuss how you’ve gathered feedback and implemented changes to improve service delivery. This will show that you prioritise guest satisfaction and are proactive in enhancing the experience.
