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- Tasks: Welcome guests, take orders, and ensure a fantastic dining experience.
- Company: Join a vibrant hotel restaurant and bar with a focus on community spirit.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a team that creates memorable experiences for guests every day.
- Qualifications: Customer service experience is a plus, but not essential; just bring your friendly attitude!
- Other info: Work in various locations across London as we expand our coffee shops.
The predicted salary is between 13 - 16 £ per hour.
A Food and Beverage (F&B) Host is responsible for providing excellent customer service in our hotel restaurant and bar. The primary duties include greeting guests, taking orders, serving food and drinks, and delivering a positive dining experience.
Responsible to: F&B Supervisor/Manager
Location and hours: Aldgate East
Service Delivery:
- Creating tell-your-mates experiences that make guests want to keep coming back.
- Welcome guests, direct them to their tables, and ensure a clean and inviting space.
- Present menus, answer questions about dishes and beverages, and accurately record orders.
- Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature.
- Refill drinks, clear used plates, and maintain a clean and organised dining area.
- Process payments, whether by credit card or room charging.
- Use your initiative when dealing with customer complaints or issues with a positive attitude and seek to resolve them.
- Ensure tables are set up appropriately, and the dining area is clean and tidy.
- Relay orders accurately, address any issues with preparation, and coordinate service.
- Actively look for opportunities to grow revenue and identify upselling opportunities.
Teamwork:
- Understand and embody the edyn values.
- Constructively challenge, question, seek to improve, evolve and be human.
- Contribute to a strong community spirit.
- Be objective, fair, ethical, and consistent.
What you’ll need:
Experience:
- Previous experience in a customer-facing role (Food and Beverage preferred) but not necessary.
Skills:
- Customer Service: Friendly, attentive, and able to handle a wide range of customer interactions.
- Natural influencing skills with a knack for managing expectations.
- Communication: Excellent verbal and non‑verbal communication skills.
- Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions.
- Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area.
- Multitasking: Ability to handle multiple tasks simultaneously while maintaining efficiency.
- Problem‑Solving: Able to address customer issues or resolve unexpected situations.
- Teamwork: Collaborate effectively with other servers, kitchen staff, and bar staff.
- Strong financial acumen, with experience in budgeting, forecasting, and cost control.
Values:
- Courage to question, evolve and be human.
- Curiosity to seek out innovation, change and creativity.
- Confidence to challenge convention and look for better ways to do and be.
- Accountability and the desire to empower those around you.
- Freedom to be yourself at work, just as much as at play.
When and where:
You’ll work on a zero hour contract, working from 10 up to 40 hours per week. We are opening several coffee shops across London in our Locke properties over the coming months. You will be based primarily at one location; however, you might also work at other Locke locations.
Food & Beverage Host employer: edyn Limited
Contact Detail:
edyn Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Host
✨Tip Number 1
Get to know the venue! Before your interview, pop by the restaurant or bar to soak up the atmosphere. Familiarise yourself with the menu and the vibe so you can chat about it during your interview. It shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your people skills! As a Food & Beverage Host, you'll be all about customer service. Role-play with a mate or in front of the mirror, focusing on how to greet guests warmly and handle tricky situations. The more comfortable you are, the better you'll shine in the real deal!
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked well with others in past roles. Highlighting your ability to collaborate will resonate with hiring managers who value a strong community spirit in their team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It not only makes things easier for us but also gives you a chance to stand out. Plus, you’ll get the latest updates on new openings and opportunities!
We think you need these skills to ace Food & Beverage Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and share why you’re passionate about providing excellent customer service.
Tailor Your Experience: Make sure to highlight any relevant experience you have, even if it’s not directly in food and beverage. We love seeing how your skills can translate into this role, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at edyn Limited
✨Know the Menu Inside Out
Familiarise yourself with the menu items, drink options, and any potential allergens. This will not only help you answer questions confidently but also show your genuine interest in providing excellent service.
✨Show Off Your Customer Service Skills
Prepare to share examples of how you've handled customer interactions in the past. Whether it’s a positive experience or a tricky situation, demonstrating your ability to manage expectations and resolve issues will impress the interviewers.
✨Practice Your Communication
Since communication is key in this role, practice articulating your thoughts clearly. You might even want to role-play common scenarios with a friend to get comfortable with the types of questions you could be asked.
✨Emphasise Teamwork and Initiative
Be ready to discuss how you work well in a team and how you’ve taken the initiative in previous roles. Highlighting your ability to collaborate effectively while also being proactive will align perfectly with the values they’re looking for.