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- Tasks: Lead a vibrant team to create unforgettable dining experiences for our guests.
- Company: Join a dynamic hospitality group with a focus on innovation and community spirit.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a fun environment.
- Why this job: Be the face of our restaurant and make every guest feel special and valued.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer service.
- Other info: Exciting chance to be part of new coffee shop openings across London.
The predicted salary is between 24000 - 36000 £ per year.
A Food and Beverage (F&B) Head Host is responsible for providing excellent customer service in our hotel restaurant and bar. The primary duties include greeting guests, taking orders, serving food and drinks, and delivering a positive dining experience.
Responsible to: F&B Manager
Location and hours: Aldgate East
Service Delivery:
- Creating tell-your-mates experiences that make guests want to keep coming back.
- Welcome guests, direct them to their tables, and ensure a clean and inviting space.
- Oversee the daily operations of our café, Locke Coffee Club.
- Oversee and ensure smooth delivery of events.
- Manage a team of baristas, chefs & bartenders.
- Ensure high levels of customer satisfaction through excellent service.
- Develop and implement strategies to achieve sales targets.
- Monitor inventory levels and order supplies as needed.
- Train and mentor staff to maintain high standards of performance.
- Handle customer complaints and resolve issues promptly.
- Adhere to health and safety regulations.
- Actively look for opportunities to grow revenue and identify upselling opportunities.
Teamwork:
- Understand and embody the edyn values.
- Constructively challenge, question, seek to improve, evolve and be human.
- Contribute to a strong community spirit.
- Be objective, fair, ethical, and consistent.
What you’ll need:
- At least one year’s experience in a similar role within the hospitality industry.
- Strong leadership and communication skills.
- Excellent problem-solving abilities.
- Ability to work well under pressure.
- Natural influencing skills with a knack for managing expectations.
- Excellent verbal and non-verbal communication skills.
- Familiarity with menu items, drink options, and potential allergies or dietary restrictions.
- Accurate order taking, ensuring correct presentation, and maintaining a clean dining area.
- Ability to handle multiple tasks simultaneously while maintaining efficiency.
- Able to address customer issues or resolve unexpected situations.
- Collaborate effectively with other servers, kitchen staff, and bar staff.
- Strong financial acumen, with experience in budgeting, forecasting, and cost control.
Values:
- Courage to question, evolve and be human.
- Curiosity to seek out innovation, change and creativity.
- Confidence to challenge convention and look for better ways to do and be.
- Accountability and the desire to empower those around you.
- Freedom to be yourself at work, just as much as at play.
When and where:
You’ll work on a zero hour contract, working from 10 up to 40 hours per week. We are opening several coffee shops across London in our Locke properties over the coming months. You will be based primarily at one location; however, you might also work at other Locke locations.
Food & Beverage Head Host employer: edyn Limited
Contact Detail:
edyn Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Head Host
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. They might know about openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Show up in person! If you’re eyeing a specific restaurant or café, pop in and introduce yourself. A friendly chat with the manager can leave a lasting impression and might just lead to an interview.
✨Tip Number 3
Be ready to showcase your skills! Prepare for on-the-spot interviews by practising your customer service scenarios. Think about how you’d handle tricky situations or upselling opportunities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles coming up, and applying directly can give you a better chance of landing that dream job in the food and beverage scene.
We think you need these skills to ace Food & Beverage Head Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re all about creating memorable experiences, and that starts with you!
Tailor Your Application: Make sure to tailor your application to the Food & Beverage Head Host role. Highlight your relevant experience in hospitality and any leadership roles you've had. We love seeing how your skills align with our values and the job description, so make it clear why you're the perfect fit!
Be Specific About Your Experience: Don’t just list your previous jobs; give us the juicy details! Share specific examples of how you’ve provided excellent customer service or managed a team. We want to know how you’ve tackled challenges and what you’ve learned along the way.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at edyn Limited
✨Know Your Menu Inside Out
Familiarise yourself with the menu items, drink options, and any potential dietary restrictions. This knowledge will not only impress your interviewers but also show that you're ready to provide excellent service right from the start.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience managing teams. Share specific examples of how you've trained staff or resolved conflicts. This will demonstrate your ability to lead and maintain high standards in a busy environment.
✨Practice Problem-Solving Scenarios
Think of common customer complaints or unexpected situations that might arise in a restaurant setting. Prepare responses on how you would handle these issues effectively, showcasing your problem-solving abilities and calmness under pressure.
✨Embody the Company Values
Research the company’s values and think about how they resonate with you. Be ready to share examples of how you've demonstrated courage, curiosity, and accountability in your previous roles, as this will align you with their culture.