At a Glance
- Tasks: Deliver exceptional service in restaurants, bars, and room dining while creating memorable guest experiences.
- Company: Join a unique hotel brand focused on character and contemporary design.
- Benefits: Flexible shifts, on-the-job training, and a supportive team environment.
- Other info: Opportunities for growth in a dynamic, fast-paced environment.
- Why this job: Be part of an exciting journey in hospitality and make a real impact on guests' experiences.
- Qualifications: Customer service skills and a positive attitude; experience preferred but not essential.
The predicted salary is between 12 - 15 £ per hour.
We are looking for an enthusiastic and service-driven Food & Beverage Assistant to join our on-property hotel team. This role involves delivering high-quality service across our restaurants, bars, banqueting, and in-room dining outlets while ensuring every guest enjoys a warm and memorable experience. This is a great opportunity for individuals passionate about hospitality who enjoy working in a fast-paced, team-oriented environment.
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part.
Service Delivery:
- Creating tell-your-mates experiences that makes guests want to keep coming back
- Welcome guests, direct them to their tables, and ensure a clean and inviting space
- Present menus, answer questions about dishes and beverages, and accurately record orders
- Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature
- Refill drinks, clear used plates, and maintain a clean and organised dining area
- Process payments, whether by credit card or room charging
- Being empowered to use your initiative when dealing with customer complaints or issues with a positive attitude and seek to resolve them
- Ensure tables are set up appropriately, and the dining area is clean and tidy
- Relay orders accurately, address any issues with preparation, and coordinate service
- Actively looking for opportunities to grow revenue
- Identifying upselling opportunities
General Operations & Team Support:
- Work flexibly across multiple areas depending on business needs
- Support events, activations, and lifestyle programming
- Ensure public areas remain clean, inviting, and on-brand
- Maintain a positive, supportive, and inclusive team environment
- Follow all hotel policies, safety procedures, and brand standards
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
The Fire You Carry:
- Friendly, attentive and professional customer service skills
- Natural influencing skills with a knack for managing expectations
- Strong communication and interpersonal abilities
- Ability to work effectively as part of a team
- Basic food and beverage service knowledge
- Good attention to detail and cleanliness standards
- Ability to work in a fast-paced environment
- Time management and multitasking skills
- Positive attitude and willingness to learn
- Ability to follow procedures and service standards
Your Proven Track:
- Previous experience in food & beverage or hospitality is preferred but not essential
- Experience working in a hotel, restaurant, café, bar, or similar environment is an advantage
- Experience in a guest-facing or customer service role
- Willingness to work flexible shifts, including weekends and public holidays
- On-the-job training provided for candidates with the right attitude
- Food safety or hygiene certification preferred (where applicable)
- Basic cash handling or POS skills (an advantage)
What We Look For:
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
Food & Beverage Assistant employer: edyn Limited
Locke London Tower Bridge is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about hospitality. With a focus on employee growth and development, we offer on-the-job training and opportunities to engage in various aspects of food and beverage service, all within a dynamic and contemporary hotel environment. Join us in creating memorable experiences for our guests while being part of a team that values creativity and purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant
✨Tip Number 1
Get to know the venue! Before your interview, pop by Locke London Tower Bridge and soak in the atmosphere. Familiarising yourself with the space will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your service skills! Whether it’s taking mock orders or setting up a dining area, showing that you can handle the fast-paced environment will impress the hiring team. Plus, it’ll give you a taste of what to expect!
✨Tip Number 3
Be ready to share your passion for hospitality! During your chat, let them know why you love creating memorable experiences for guests. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about our exciting journey at Locke.
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the food and beverage industry shine through. Share any experiences that highlight your love for creating memorable guest experiences, as this is what we value at StudySmarter.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Food & Beverage Assistant. Mention relevant skills and experiences that align with the job description, so we can see how you fit into our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well, making it easy for us to understand your qualifications and why you want to join our exciting journey.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you’ll be one step closer to joining our vibrant team at Locke London Tower Bridge!
How to prepare for a job interview at edyn Limited
✨Know the Company Vibe
Before your interview, take some time to research Locke London Tower Bridge. Understand their unique approach to hospitality and how they create memorable experiences for guests. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Show Off Your Service Skills
Since this role is all about delivering high-quality service, be prepared to share specific examples from your past experiences. Think of times when you went above and beyond for a guest or handled a tricky situation with a positive attitude. This will demonstrate your customer service skills and your ability to thrive in a fast-paced environment.
✨Be Ready to Upsell
Upselling is a key part of the Food & Beverage Assistant role. Brush up on your knowledge of food and drink pairings, and think about how you can suggest additional items to enhance the guest experience. During the interview, you might be asked how you would approach upselling, so have a few strategies in mind.
✨Emphasise Team Spirit
Locke values a supportive and inclusive team environment, so highlight your teamwork skills during the interview. Share examples of how you've collaborated with colleagues in the past, and express your enthusiasm for working in a team-oriented setting. This will show that you’re not just focused on individual success but also on contributing to the overall team dynamic.
