At a Glance
- Tasks: Manage hotel operations and ensure exceptional guest experiences across all departments.
- Company: Innovative lifestyle hotel brand redefining modern hospitality.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Other info: Embrace creativity and purpose in a fast-paced, guest-focused setting.
- Why this job: Join a dynamic team and shape memorable guest experiences in a unique hotel environment.
- Qualifications: 5+ years in hotel operations with strong leadership and financial skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re seeking a driven Cluster Operations Manager to support our hotel operations and deliver an exceptional guest experience. Reporting into the Cluster General Manager, you will be responsible for the day‑to‑day running of the hotel, ensuring all departments operate smoothly and consistently meet the highest standards of service. Working closely with teams across Front Office, Housekeeping, Food & Beverage, and Maintenance, you will drive efficiency, performance, and guest satisfaction. We’re looking for a hands‑on leader who leads by example, inspires their team, and creates a positive, high‑performing culture.
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part.
THE WORK IN YOUR HANDS
- Operational Management: Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments. Ensure compliance with health, safety, and legal regulations. Monitor daily operations to maintain smooth functioning and resolve issues promptly.
- Guest Experience: Maintain high standards of customer service and guest satisfaction. Handle guest complaints and feedback professionally, ensuring timely resolution. Implement initiatives to enhance guest loyalty and repeat business.
- Financial & Revenue Management: Assist in budgeting, forecasting, and cost control measures. Monitor departmental expenses and implement strategies to maximise profitability. Assist Cluster/General Manager to optimise occupancy and ADR (Average Daily Rate).
- Leadership & Development: Recruit, train, and mentor department heads and teams. Conduct performance reviews and implement development plans. Foster a positive work culture and ensure compliance with HR policies.
- Quality & Brand Standards: Ensure all departments adhere to brand standards and operational SOPs. Conduct regular audits and inspections to maintain quality and consistency. Drive continuous improvement initiatives.
- Strategic Planning: Contribute to long‑term operational strategies aligned with business goals. Identify opportunities for innovation and efficiency improvements. Support sustainability and corporate social responsibility initiatives.
- General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on‑brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards.
THE FIRE YOU CARRY
- Passionate about hotel operations and delivering exceptional guest experiences
- Strong leadership and people management skills
- Excellent communication, coaching and problem‑solving abilities
- Exceptional financial acumen and understanding of hotel revenue streams
- Knowledge of PMS, POS and operational software
- Ability to work under pressure and adapt to changing priorities
- Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment
YOUR PROVEN TRACK
- Bachelor’s degree in hospitality management or related field (preferred)
- Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role.
- Proven track record in managing multi‑department operations including F&B
WHAT WE LOOK FOR
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
Cluster Operations Manager employer: edyn Limited
At Locke, we pride ourselves on being more than just a hotel; we create unique spaces that inspire and engage both our guests and our team. As a Cluster Operations Manager in the vibrant heart of London, you will thrive in a dynamic work culture that values creativity, collaboration, and personal growth, with ample opportunities for professional development and leadership training. Join us in redefining hospitality, where your passion for exceptional service and operational excellence will be celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like edyn Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to edyn Limited
Don't be shy about reaching out to edyn Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cluster Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about edyn Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at edyn Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
