Night Receptionist Hyatt Centric Cambridge

We are looking for a Night Host/Receptionist to join Hyatt Centric, Cambridge. Our desire to inspire soulful hospitality is taking us on a journey of evolution and growth, making our presence felt in major cities across the UK and Europe. We entrust our vision, purpose and brand to the hands of our teams. It’s a big responsibility and this is why we seek and develop unique individuals to lead the charge.

In an (overly simplistic) nutshell our House Hosts are:

• Confident, warm and effervescent individuals, focussed on curating an experience that each one of our guests desires from the moment they step over our threshold.
• Endlessly curious – reading our guests and adapting approaches to suit the individual and not the masses.
• But most importantly they are humans like us. We don’t believe in a work persona, we avoid hierarchy and we connect with empathy and honesty.
• Our Hosts don’t shy away from the fundamentals either; they embrace our systems and tech and they are eager to learn and evolve.

When guests return home inspired, with stories to tell and discoveries to share, you will have been successful. They will come back more often and tell others.

In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), a host of wellbeing benefits (Cash Plan, Life Assurance, Long Term Income Protection, an Employee Assistance Programme…), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. But most importantly, we offer you a role in our story and the chance to write your own chapter.

When and Where? We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.

Beyond the gowns. Beyond the gates. Beyond the guidebook. On the cusp of the city, just north‑west of the centre, is Hyatt Centric: a sleek, avant‑garde style 4* hotel, in the brand‑new, sustainable district of Eddington.

What it looks like:

• Creating tell-your-mates experiences for guests.
• Being a friendly face and go‑to person for guests, contractors and visitors.
• Inspiring and informing guests on local attractions and goings‑on.
• Welcoming guests when you check them in and leaving a great impression when you check them out.
• Managing reservations and queries online, by email, on the phone and in person with a can‑do attitude.
• Handling out‑of‑hours guest queries for other edyn properties.

Values you’ll share:

• Courage to question, evolve and be human.
• Curiosity to seek out innovation, change and creativity.
• Confidence to challenge convention and look for better ways to do and be.
• Accountability and the desire to empower those around you.
• Freedom to be yourself at work, just as much as at play.
• Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas.
• Recognition of humanity in yourself and others to learn fast, evolve and grow.

About edyn: Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free‑thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul.