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- Tasks: Ensure smooth hotel operations at night and provide top-notch service to guests.
- Company: Join the vibrant team at Hyatt Centric Cambridge & Locke Cambridge.
- Benefits: Competitive salary, bonus scheme, free nights, and wellness benefits.
- Why this job: Be the go-to person for guests and make a real impact on their experience.
- Qualifications: Strong communication skills and a passion for hospitality.
- Other info: Dynamic work environment with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Reporting to the Front Office Manager, you will be responsible for ensuring a smooth and efficient operation of the hotel during nights and its various departments, enabling the provision of hassle‑free and quality service to our guests at all times. You will aim to be an ambassador for the hotel and the Hyatt brand and to represent the general manager and senior team when they are not present in the hotel.
This role operates on 5 shifts a week, 2 days OFF.
Your duties and responsibilities will include:
- Dealing with, supporting and coordinating with any emergency situation (fire, downtime, accident, breakdown or failure of hotel systems, lift entrapment, etc.)
- Completing Duty Management duties, relevant to day or night throughout the Hotel with particular attention paid to lobby management, Food & Beverage outlets, Concierge and Front Desk Area.
- Striving to ensure a first‑class initial impression of the hotel, and assisting any guest‑facing issues, or having problems before, during or after their stay.
- Logging any information in the DM log, in order to track and follow up on any guest issues, or any reoccurring or new problems arising.
- Responsibility for the overall care, hospitality and service given to our customers throughout their stay.
- Maintaining communication with Housekeeping, to ensure that the hotel inventory is fully covered and all guest rooms are serviced and inspected.
- Ensuring hotel inventory is continuously updated by Housekeeping and sufficient guest rooms of each type are always available for guests’ arrivals.
- Liaising with Chief Engineer / Duty Engineer regarding rooms OOO/OOS, and following up on progress.
- Being highly visible in the hotel lobby and outlets, proactively approaching guests and checking for satisfaction.
- Ensuring all guests receive prompt, efficient and courteous service and all requests and comments are followed up.
- Dealing with all guest queries and complaints and ensuring that all queries and problems are dealt with in a satisfactory manner.
- Being fully conversant with all matters relating to fire prevention, dealing with fire or bomb hoaxes and any other fire, life & safety‑related matter.
What it looks like:
- Be the “go to person” to ensure that we are taking care of our guests and teams well‑being during the evening.
- Being an authority on local goings‑on and inspiring guests with new ideas.
- Being a friendly face and go‑to person for guests, contractors and visitors.
- Recruiting, onboarding and training top‑notch talent.
- Leading the Night House Host team and empowering them to own their role as face of the hotel.
- Coaching and being accountable for the front‑of‑house team, including rota management and setting SMART objectives.
- Encouraging open communication, including regular team meetings and one‑to‑ones with the Night House Host team and being part of wider team meetings.
Values you’ll share:
- Courage to question, evolve and be human.
- Curiosity to seek out innovation, change and creativity.
- Confidence to challenge convention and look for better ways to do and be.
- Accountability and the desire to empower those around you.
- Freedom to be yourself at work, just as much as at play.
- Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas.
- Recognition of humanity in yourself and others to learn fast, evolve and grow.
In return we offer you a competitive salary per annum, bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, excellent travel and development opportunities, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.
About edyn: Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free‑thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul.
Night Manager in Cambridge employer: edyn Limited
Contact Detail:
edyn Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hyatt Centric Cambridge and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Be prepared for the interview by knowing the hotel inside out. Familiarise yourself with their services, values, and recent news. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 3
Showcase your problem-solving skills during the interview. As a Night Manager, you'll face various challenges, so share examples of how you've handled tough situations in the past. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate the digital world.
We think you need these skills to ace Night Manager in Cambridge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Night Manager role. Highlight your relevant experience and skills that align with the job description. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at edyn Limited
✨Know the Hotel Inside Out
Before your interview, make sure you research Hyatt Centric Cambridge and its offerings. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Demonstrate Your Problem-Solving Skills
As a Night Manager, you'll face various challenges. Prepare examples of how you've successfully handled emergencies or guest complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Leadership Style
Since you'll be leading the Night House Host team, be ready to discuss your leadership approach. Share experiences where you've empowered your team, managed conflicts, or improved service quality. Highlight your ability to inspire and motivate others.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the hotel's future plans, team dynamics, or how they measure success in the Night Manager role. This shows your enthusiasm and helps you gauge if it's the right fit for you.
