Accounts Receivable Supervisor

The Accounts Receivable Supervisor is a hands-on position responsible for the delivery and supervision of core Accounts Receivable tasks including invoicing, payment allocations, file upload reviews, customer billing queries, and guest/trade receivable ledger reconciliations. Reporting into the Accounts Receivable Manager, the role is critical to supporting our hotel operators, maintaining strong guest and corporate client relationships, and ensuring compliance with company policies. This is an executional role for someone with hospitality experience, who enjoys working in high-performing teams and has a strong attention to detail. This role is based at our London Bridge office 5 days per week.

As Supervisor, you will be responsible for the oversight of day-to-day team tasks including overseeing the team's Inbox. You will act as a point of escalation for queries and be asked to deliver more complicated tasks and resolve more complex issues.

• Invoicing: Support the issuance of corporate customer invoicing. Ensure compliance with tax rules including e-invoicing requirements as required by jurisdiction.
• Customer billing queries: Enable responses to customer billing queries. Respond as the first level of escalation in any Accounts Receivable disputes, engaging with internal and external stakeholders to strengthen relationships and positive outcomes.
• Payment allocations: Support the allocation of customer payments and commission invoices (when settled net).
• Reconciliation: Reconcile non-room revenue portals including payment reconciliations (e.g. vending machines).
• File upload reviews: Oversight for PMS/non-room revenue uploads to finance system to ensure they load and are accurate.
• Guest/trade receivable reconciliations: Review ledgers in the finance system and ensure appropriately reconciled to PMS, investigating and resolving queries when applicable.

Complete detailed ledger analysis, ensuring the team are creating transactions correctly to increase receivable ledger health and reduce open balances. Become the SME for the ‘enquiry to cash’ process at Edyn, be an expert on the core Accounts Receivable processes and systems and support any relevant business-wide change programmes. You will provide training to the team and any new joiners. Act as a deputy in the absence of the Accounts Receivable Manager during any leave periods. Provide support on BAU processing and tasks as and when required (e.g. annual leave and sickness).

A track record of problem-solving, getting to the bottom of an issue and establishing a sustained solution is essential. Great attention to detail and accuracy – working consistently to a high standard. Organised and able to appropriately prioritise conflicting priorities. Strong communication and interpersonal skills. Thrive in a team environment. Intermediate to Advanced MS Office skills.

Experience working with PMS systems for multi-site hotels (e.g. MEWS, Opera) for 2+ years. Experience using financial systems (e.g. NetSuite, Oracle, SAP). Preferred AAT level 4 or equivalent. Preferred experience working in a multi-jurisdiction environment. Preferred experience of supervising a team. Preferred experience as project SME with examples of practical problem solving.

We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.