At a Glance
- Tasks: Supervise Accounts Receivable tasks, manage invoicing, and resolve customer billing queries.
- Company: Dynamic lifestyle hotel brand redefining modern hospitality.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Exciting career development in a vibrant London office.
- Why this job: Join a creative team and make a real impact in the hospitality industry.
- Qualifications: Experience in hospitality and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
The Accounts Receivable Supervisor is a hands-on position responsible for the delivery and supervision of core Accounts Receivable tasks including invoicing, payment allocations, file upload reviews, customer billing queries, and guest/trade receivable ledger reconciliations. Reporting into the Accounts Receivable Manager, the role is critical to supporting our hotel operators, maintaining strong guest and corporate client relationships, and ensuring compliance with company policies. This is an executional role for someone with hospitality experience, who enjoys working in high-performing teams and has a strong attention to detail. This role is based at our London Bridge office 5 days per week.
As Supervisor, you will be responsible for the oversight of day-to-day team tasks including overseeing the team's Inbox. You will act as a point of escalation for queries and be asked to deliver more complicated tasks and resolve more complex issues.
- Invoicing: Support the issuance of corporate customer invoicing. Ensure compliance with tax rules including e-invoicing requirements as required by jurisdiction.
- Customer billing queries: Enable responses to customer billing queries. Respond as the first level of escalation in any Accounts Receivable disputes, engaging with internal and external stakeholders to strengthen relationships and positive outcomes.
- Payment allocations: Support the allocation of customer payments and commission invoices (when settled net).
- Reconciliation: Reconcile non-room revenue portals including payment reconciliations (e.g. vending machines).
- File upload reviews: Oversight for PMS/non-room revenue uploads to finance system to ensure they load and are accurate.
- Guest/trade receivable reconciliations: Review ledgers in the finance system and ensure appropriately reconciled to PMS, investigating and resolving queries when applicable.
Complete detailed ledger analysis, ensuring the team are creating transactions correctly to increase receivable ledger health and reduce open balances. Become the SME for the ‘enquiry to cash’ process at Edyn, be an expert on the core Accounts Receivable processes and systems and support any relevant business-wide change programmes. You will provide training to the team and any new joiners. Act as a deputy in the absence of the Accounts Receivable Manager during any leave periods. Provide support on BAU processing and tasks as and when required (e.g. annual leave and sickness).
A track record of problem-solving, getting to the bottom of an issue and establishing a sustained solution is essential. Great attention to detail and accuracy – working consistently to a high standard. Organised and able to appropriately prioritise conflicting priorities. Strong communication and interpersonal skills. Thrive in a team environment. Intermediate to Advanced MS Office skills.
Experience working with PMS systems for multi-site hotels (e.g. MEWS, Opera) for 2+ years. Experience using financial systems (e.g. NetSuite, Oracle, SAP). Preferred AAT level 4 or equivalent. Preferred experience working in a multi-jurisdiction environment. Preferred experience of supervising a team. Preferred experience as project SME with examples of practical problem solving.
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
Accounts Receivable Supervisor employer: edyn Limited
At our London Bridge office, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. As an Accounts Receivable Supervisor, you will be part of a dynamic team dedicated to redefining hospitality, with opportunities for professional development and the chance to contribute to our unique brand identity. We offer a supportive environment where creativity is encouraged, and every team member plays a vital role in crafting memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts Receivable Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Accounts Receivable Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of PMS systems and financial software. Be ready to discuss your experience with invoicing and payment allocations, as these are key areas for the role. Show them you’re not just a candidate, but the candidate!
✨Tip Number 3
When you get that interview, don’t just talk about your skills—share specific examples of how you've solved problems in past roles. Highlight your attention to detail and how it’s helped improve processes. This will show you’re not just capable, but also proactive!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our exciting journey at Edyn. Let’s make it happen!
We think you need these skills to ace Accounts Receivable Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Accounts Receivable Supervisor role. Highlight your hospitality experience and any relevant financial systems you've worked with, as this will show us you're a great fit for our team.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how your problem-solving skills can contribute to our mission. Share specific examples of how you've tackled challenges in previous positions to give us a taste of what you can bring to the table.
Showcase Your Attention to Detail:Since this role requires a strong attention to detail, make sure your application is free from typos and errors. We want to see that you can maintain high standards in your written communication, just like you would in your day-to-day tasks.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our unique culture and values!
How to prepare for a job interview at edyn Limited
✨Know Your Numbers
Brush up on your financial knowledge, especially around invoicing and payment allocations. Be ready to discuss how you've handled billing queries in the past and any experience you have with PMS systems like MEWS or Opera.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Highlight your ability to analyse problems and implement effective solutions, as this is crucial for the Accounts Receivable Supervisor position.
✨Demonstrate Attention to Detail
Since accuracy is key in this role, be prepared to discuss how you ensure high standards in your work. You might even want to bring along a sample of your previous reconciliations or reports to showcase your meticulousness.
✨Communicate Effectively
Strong communication skills are essential, so practice articulating your thoughts clearly. Think about how you would explain complex financial concepts to non-financial stakeholders, as this will show your interpersonal skills and ability to build relationships.
