At a Glance
- Tasks: Manage client schedules and support calls while ensuring smooth communication between clients and carers.
- Company: A forward-thinking care company focused on modernising live-in care for the 21st century.
- Benefits: Competitive salary, hybrid working, generous holiday, and a setup budget for your home office.
- Other info: Join a dynamic team with opportunities for career growth and exciting team events.
- Why this job: Make a real difference in people's lives while working in a supportive and innovative environment.
- Qualifications: 2 years in care with coordination experience; strong communication and organisational skills required.
The predicted salary is between 26000 - 32000 £ per year.
We are on a social mission to solve the care challenges and modernise live‐in care, rethinking every detail. A care company built for the 21st century. We are motivated to enable people to live vibrantly and safely at home, on their own terms. Our goal is to build genuine, respectful relationships with our professional carers, clients and families as we work to earn their trust and improve the industry. This means actively listening to our clients, attracting, training and supporting the country's first‐class professional carers, building the right care team for each client, and providing exceptional ongoing support.
Under the hood, we lead with technical innovation that improves efficiency and supports people to do what they need to do even better. We innovate workforce, operations systems and data collection to help track and improve outcomes for our clients. We are made up of professional carers, support teams, care managers and technologists building a smart way to care. Together, our teams work together to create the best possible client experience, which contributes to our Trustpilot + Google score.
What your days will look like:
- Manage schedules of 30 clients.
- Be the first response of client inbound and career support calls.
- Manage intercom help centre / WhatsApp messages – this will have automated responses but if a carer wishes to speak with team members it will be redirected to you.
- Proactively communicate with a client care circle (clients, carers, family commissionaires, health professionals and other agencies) on changes in care provision, schedules and break arrangements (both short and long term notice).
- Conduct supervisions and effective management of carer handovers, hospital admissions and night wakings.
- Keep all carer and client user records live and accurate on Airtable.
- Complete carer and client check‐in phone calls.
- Keep carer operational data up to date.
- Update team Key Performance Indicators (KPIs) on a daily and weekly basis.
- Cover out‐of‐hours service on a rotational basis every 4‐5 weeks post probation.
- Any other duties required by the needs of the business.
Requirements:
- + 2 years working in care, with a minimum of 1 year in a coordination role.
- Excellent interpersonal skills, with ability to persuasively communicate recommendations.
- Strong organisational and time‐management skills.
- Ability to multitask and deal with high pressure situations.
- Technical – able to use email, forms and IM.
- Knowledge of CQC Key Lines of Enquiry.
Good to have:
- Live‐in care packages coordination experience.
- Ideally NVQ/QCF level 3 in Care.
Benefits:
- Salary: £26,000 - £32,000
- Hybrid working – 2 days in office / 3 days at home.
- Client bonus scheme.
- 25 days holiday + bank holidays.
- £250 setup budget for making sure you've got your perfect work‐from‐home set‐up.
- Monthly team socials and annual away trips.
- Join a fast‐growing company with high profile investors.
- Opportunity to really make an impact on the lives of both carers and clients.
- Ongoing career development.
Job Type: Full‐time.
Care Coordinator in London employer: edyn.care
At edyn.care, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Our Care Managers enjoy a flexible hybrid working environment, competitive benefits including 25 days of holiday and performance bonuses, and the opportunity to make a meaningful impact in the lives of our clients across London and the South East.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at edyn.care.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from edyn.care!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like edyn.care, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at edyn.care or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Care Coordinator in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to edyn.care:Before hitting send, make sure to tailor your application specifically to edyn.care! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at edyn.care
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
