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- Tasks: Manage client schedules and support calls while ensuring smooth communication between clients and carers.
- Company: A forward-thinking care company focused on modernising live-in care for the 21st century.
- Benefits: Competitive salary, hybrid working, generous holiday, and a setup budget for your home office.
- Why this job: Make a real difference in people's lives while working in a supportive and innovative environment.
- Qualifications: 2 years in care with coordination experience; strong communication and organisational skills required.
- Other info: Join a dynamic team with opportunities for career growth and exciting team events.
The predicted salary is between 26000 - 32000 £ per year.
We are on a social mission to solve the care challenges and modernise live‐in care, rethinking every detail. A care company built for the 21st century. We are motivated to enable people to live vibrantly and safely at home, on their own terms. Our goal is to build genuine, respectful relationships with our professional carers, clients and families as we work to earn their trust and improve the industry. This means actively listening to our clients, attracting, training and supporting the country's first‐class professional carers, building the right care team for each client, and providing exceptional ongoing support.
Under the hood, we lead with technical innovation that improves efficiency and supports people to do what they need to do even better. We innovate workforce, operations systems and data collection to help track and improve outcomes for our clients. We are made up of professional carers, support teams, care managers and technologists building a smart way to care. Together, our teams work together to create the best possible client experience, which contributes to our Trustpilot + Google score.
What your days will look like:
- Manage schedules of 30 clients.
- Be the first response of client inbound and career support calls.
- Manage intercom help centre / WhatsApp messages – this will have automated responses but if a carer wishes to speak with team members it will be redirected to you.
- Proactively communicate with a client care circle (clients, carers, family commissionaires, health professionals and other agencies) on changes in care provision, schedules and break arrangements (both short and long term notice).
- Conduct supervisions and effective management of carer handovers, hospital admissions and night wakings.
- Keep all carer and client user records live and accurate on Airtable.
- Complete carer and client check‐in phone calls.
- Keep carer operational data up to date.
- Update team Key Performance Indicators (KPIs) on a daily and weekly basis.
- Cover out‐of‐hours service on a rotational basis every 4‐5 weeks post probation.
- Any other duties required by the needs of the business.
Requirements:
- + 2 years working in care, with a minimum of 1 year in a coordination role.
- Excellent interpersonal skills, with ability to persuasively communicate recommendations.
- Strong organisational and time‐management skills.
- Ability to multitask and deal with high pressure situations.
- Technical – able to use email, forms and IM.
- Knowledge of CQC Key Lines of Enquiry.
Good to have:
- Live‐in care packages coordination experience.
- Ideally NVQ/QCF level 3 in Care.
Benefits:
- Salary: £26,000 - £32,000
- Hybrid working – 2 days in office / 3 days at home.
- Client bonus scheme.
- 25 days holiday + bank holidays.
- £250 setup budget for making sure you've got your perfect work‐from‐home set‐up.
- Monthly team socials and annual away trips.
- Join a fast‐growing company with high profile investors.
- Opportunity to really make an impact on the lives of both carers and clients.
- Ongoing career development.
Job Type: Full‐time.
Care Coordinator in London employer: edyn.care
Contact Detail:
edyn.care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator in London
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you connect your experience with what they’re all about during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at the company.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past roles where you’ve demonstrated strong organisational skills or handled high-pressure situations. This will show you’re ready for the Care Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our innovative team.
We think you need these skills to ace Care Coordinator in London
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for care shine through! We want to see how much you care about making a difference in people's lives. Share any personal experiences or motivations that led you to this field.
Tailor Your Application: Make sure to tailor your application specifically for the Care Coordinator role. Highlight your relevant experience and skills that match the job description. We love seeing candidates who take the time to connect their background with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as it reflects the interpersonal skills we value in our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our mission to modernise live-in care!
How to prepare for a job interview at edyn.care
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand their approach to care and how they aim to modernise live-in care. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Interpersonal Skills
As a Care Coordinator, strong communication is key. Prepare examples from your past experiences where you effectively communicated with clients, carers, or health professionals. Highlight how you built relationships and resolved conflicts, as this will demonstrate your suitability for the role.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific tools or methods you use to keep track of schedules and client needs. This will reassure them that you can handle the high-pressure situations that come with the role.
✨Familiarise Yourself with CQC Standards
Since knowledge of CQC Key Lines of Enquiry is a requirement, brush up on these standards before your interview. Being able to discuss how you would ensure compliance in your role will set you apart as a knowledgeable candidate who understands the importance of quality care.
