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- Tasks: Provide top-notch technical support for semiconductor products and ensure customer satisfaction.
- Company: Join Edwards, a leader in vacuum technology with a culture of trust and innovation.
- Benefits: Enjoy comprehensive compensation, health benefits, and opportunities for lifelong learning.
- Why this job: Make a real impact in a dynamic field service team while growing your career.
- Qualifications: University qualification in mechanical or electronics and previous field service experience.
- Other info: Work onsite in Newport with a focus on safety and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
The mission and purpose of the Field Service Engineer is to provide best in class technical support to customers for semiconductor products to ensure system and product safety, uptime, and availability in support for our customers productivity to improve their satisfaction.
You will:
- Independently conduct key operational activities, such as installation, commissioning, maintenance, and troubleshooting of Edwards products
- Work with Edwards processes and operating platforms to accurately capture service-related information as determined by the scope of responsibility for creation of field service notifications and orders, through to the completion of work orders
- Undertake software setup, operation, maintenance, and basic analytics. Conduct basic fault-finding and troubleshooting support to resolve or escalate issues within the agreed contractual timeframes and our Service Level Agreements (SLAs) to meet customer expectations.
To succeed, you will need:
- Education: University or formal qualification in mechanical, electromechanical, or electronics.
- Previous relevant field service experience, ideally customer facing.
- Strong customer focus to meet expectations and deadlines, aligned with Edwards’s strategies.
- Self-directed, able to solve problems and escalate when needed.
- Share technical knowledge and coach less experienced team members.
- Comply with laws, policies, and standards to meet safety and health obligations.
In return, we offer:
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location: You will be part of our customer center in Newport. You will join a dynamic field service team, working onsite in Newport.
About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
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Field Service Engineer 1 employer: Edwards Vacuum
Contact Detail:
Edwards Vacuum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer 1
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Edwards through LinkedIn or industry events. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies of your past field service experiences. We want to see how you’ve tackled challenges and made customers happy!
✨Tip Number 3
Practice makes perfect! Get ready for the interview by rehearsing common technical questions and customer service scenarios. We need to demonstrate our problem-solving skills and customer focus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Field Service Engineer 1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in field service engineering. We want to see how your skills align with the job description, so don’t be shy about showcasing your technical expertise and customer-facing experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our mission at Edwards. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We value self-directed individuals who can solve problems effectively, so share those stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Edwards Vacuum
✨Know Your Tech
Brush up on your technical knowledge related to semiconductor products and vacuum systems. Be ready to discuss specific technologies you've worked with, as well as any troubleshooting experiences. This will show that you’re not just familiar with the theory but have practical experience too.
✨Customer Focus is Key
Prepare examples of how you've successfully met customer expectations in previous roles. Think about times when you went above and beyond to ensure satisfaction. This will demonstrate your strong customer focus, which is crucial for the Field Service Engineer role.
✨Showcase Problem-Solving Skills
Be ready to discuss specific problems you've encountered in the field and how you resolved them. Highlight your ability to troubleshoot and escalate issues when necessary, as this aligns perfectly with the responsibilities outlined in the job description.
✨Cultural Fit Matters
Research Edwards' company culture and values. Be prepared to discuss how your personal values align with theirs, especially around trust, accountability, and lifelong learning. This will help you stand out as a candidate who fits well within their dynamic team.
