At a Glance
- Tasks: Drive continuous improvement in inspection processes and enhance customer satisfaction across global teams.
- Company: Join a leading tech company focused on innovation and quality.
- Benefits: Enjoy a hybrid work model, competitive pay, and a culture of lifelong learning.
- Other info: Work in a dynamic environment that values trust, accountability, and personal growth.
- Why this job: Make a real impact by improving processes and collaborating with diverse teams worldwide.
- Qualifications: 5-7 years in Quality Engineering, with a degree in Engineering or Science and Six Sigma certification.
The predicted salary is between 55000 - 65000 £ per year.
Your mission is to drive continuous improvement of Inspection and Deviation processes across Service Technology Centres within the Vacuum Semi Service (VSS) Division, ensuring robust, value‑adding and customer‑focused ways of working. You will lead a global network of process champions, providing clear ownership, governance and alignment to STC and divisional strategy. This is an exciting opportunity to work across a global network and collaborate with teams to improve our business processes. You will report to the Senior Manager – Quality & Product Engineering.
Responsibilities
- Support Service Technology Centres across the VSS Division in communicating and embedding the OPEX Quality Strategy for Inspection and Deviation.
- Identify and prioritise issues impacting customer satisfaction, acting as a subject matter expert to support effective and timely resolution.
- Provide technical input and authority for inspection plans for legacy products managed within the STC organisation.
- Improve inspection accuracy across STCs, using tools such as Gauge R&R to assess and strengthen process effectiveness.
- Work collaboratively with product companies, application and quality teams, using data and facts to review and improve tolerances and inspection plans.
- Support the transformation of inspection processes towards a more knowledge‑based and digital approach, connecting teams and information across the VTBA value stream.
- Contribute to improvements in material usage costs through better inspection and process control.
- Support process risk analysis activities, including PFMEA, helping define appropriate controls and capability measures.
- Promote best practice, safety and operating standards, ensuring SHE requirements are understood and applied.
- Encourage adherence to and standardisation of global processes, working closely with other Quality BPOs and CI Managers to ensure aligned delivery and communication.
Qualifications & Experience
- 5–7 years of experience working in a Quality Engineering or Quality Improvement role within a technical or manufacturing environment.
- A strong quality foundation, with an HND or Degree in Engineering, Quality or a Science discipline, and a recognised Quality qualification (Six Sigma Green or Black Belt preferred).
- Hands‑on experience in quality and statistical methods, including data analysis, technical problem solving and process improvement.
- Experience working with complex technical equipment, ideally in a customer‑facing or service environment.
- The ability to work effectively in global, multi‑cultural teams, communicating clearly across different levels and cultures.
- Good project and organisational skills, with a methodical, analytical approach and a focus on delivering practical benefits.
- Strong communication and influencing skills, with confidence using tools such as MS Office (SAP knowledge desirable).
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well‑being
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site at our Global Technology Centre in Burgess Hill, United Kingdom (GB).
Contact information
Talent Acquisition Team: Jessica Timperley
Uniting curious minds, behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
Quality Business Process Owner & Continuous Improvement Manager (Inspection & Deviation) in Burgess Hill employer: Edwards Vacuum
As a Quality Business Process Owner & Continuous Improvement Manager at our Global Technology Centre in Burgess Hill, you will thrive in a culture of trust and accountability, where innovation is powered by people. We prioritise lifelong learning and career growth, offering comprehensive compensation and benefits that support your health and well-being. Join us to collaborate with global teams and drive meaningful improvements in customer-focused processes, all while enjoying the flexibility of a hybrid working arrangement.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Business Process Owner & Continuous Improvement Manager (Inspection & Deviation) in Burgess Hill
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even reach out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've improved processes or tackled challenges in your previous roles. We want to see your problem-solving skills in action!
✨Be Ready for the Interview
Prepare for those interviews by researching the company and its values. Think about how your experience aligns with their goals, especially in quality improvement. We want you to walk in feeling confident and ready to impress!
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Quality Business Process Owner & Continuous Improvement Manager (Inspection & Deviation) in Burgess Hill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Quality Business Process Owner role. Highlight your experience in quality engineering and continuous improvement, especially in technical or manufacturing environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about driving continuous improvement. Share specific examples of how you've successfully improved processes in the past, and don’t forget to mention your experience with tools like Gauge R&R!
Showcase Your Soft Skills:We value strong communication and collaboration skills. In your application, give us examples of how you've worked effectively in global, multi-cultural teams. This will show us you can thrive in our diverse environment.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Edwards Vacuum
✨Know Your Quality Fundamentals
Brush up on your quality engineering principles and continuous improvement methodologies. Be ready to discuss how your experience aligns with the OPEX Quality Strategy for Inspection and Deviation, and think of specific examples where you've successfully implemented these strategies in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share detailed instances where you've identified issues impacting customer satisfaction and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your analytical approach and the tools you used, like Gauge R&R.
✨Emphasise Collaboration and Communication
Since this role involves working with global teams, be ready to discuss your experience in multi-cultural environments. Highlight how you've effectively communicated across different levels and cultures, and provide examples of successful collaborations that led to process improvements.
✨Demonstrate Your Technical Expertise
Familiarise yourself with the technical aspects of inspection plans and quality control measures. Be prepared to discuss your hands-on experience with complex technical equipment and how you've applied statistical methods to enhance process effectiveness. This will show your depth of knowledge and readiness for the role.
