Your role
As a Product Specialist in our Semiconductor Service team for STP and Dry Pumps, your mission is to serve as an expert on specific product lines in dry pumps and STP Turbomolecular Pumps providing in-depth knowledge and support to internal teams and customers. Through a strong network of experienced colleagues, we will support the development of your technical expertise, helping you become a trusted advisor within the business.
This role is responsible for understanding product features, benefits, and applications, as well as assisting in product development, market research, and sales strategies to ensure product success. You will work closely with Service Product Managers, Engineering, Marketing and Regional Teams to help ensure our service products are technically robust, market-aligned and deliver real value to customers.
You will report to the Global Product Manager.
You will
- Develop and maintain strong knowledge of the product line, including features, benefits, applications and service requirements.
- Act as a key point of contact for product-related questions from service sales teams, customer centres and customers.
- Support the creation and improvement of service offerings, upgrade opportunities and value-added solutions.
- Analyse product performance, cost structures, customer feedback and market trends to identify opportunities for improvement.
- Work with engineering, product companies, customer centres, sales and marketing teams to support product and system improvements.
- Lead or support service-related projects from concept through to delivery, ensuring outcomes support customer needs and business objectives.
- Prepare clear reports, insights and recommendations for product managers and marketing teams.
To succeed, you will need
- Experience in a product support, service, technical specialist or similar role would be desirable.
- Strong analytical skills, with the ability to interpret data and turn it into practical, product-focused insights.
- Commercial awareness, including an understanding of customer value, service positioning and pricing principles.
- Excellent communication and collaboration skills, with confidence working across global and cross-functional teams.
- The ability to manage a mix of long-term projects and short-term customer or operational priorities.
- Confidence using Microsoft Office tools and data analysis or reporting techniques.
- Fluency in English, both written and spoken.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at the Global Technology Centre in Burgess Hill, United Kingdom (GB).
Contact information
Our selection process includes interviews and for some roles skills assessments to gain a deeper insights into your profile. We're eager to get to know you, hear about your skills, and discuss your potential to grow with us.
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
Product Specialist in Burgess Hill employer: Edwards Vacuum
As a Lead Engineer – NPI & Engineering at our Global Technology Centre in Burgess Hill, you will thrive in a collaborative and innovative work culture that prioritises employee growth and development. We offer a hybrid working arrangement, competitive compensation, and a commitment to embedding serviceability into product design, ensuring that your contributions directly enhance customer experience and product quality. Join us to be part of a team that values your expertise and fosters meaningful career advancement in the dynamic field of semiconductor services.
