At a Glance
- Tasks: Provide top-notch technical support and solve customer issues with innovative solutions.
- Company: Join Edwards, a leader in vacuum technology and innovative manufacturing solutions.
- Benefits: Enjoy hybrid working, competitive pay, and a culture of lifelong learning.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact by helping customers and driving technical innovation.
- Qualifications: Engineering degree or relevant experience; strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
Your role as a Technical Support Engineer is to provide professional and reactive technical support to our customers and customer support teams for the related products. You will report to the Technical Support Manager.
You will:
- Provide professional and reactive technical support to regional customer support in mitigating and resolving product non-conformities or application problems with our customers.
- Support the introduction and maintenance of new product families, systems and upgrades with technical reviews, customer support deliverables, training, and documentation.
- Share technical product feedback and lessons learnt within regional customer support teams, coordinated by the product company.
- Support the regional customer support teams in diagnosis and problem resolution through your own knowledge, analysis, and consultation with Product Company support functions (product maintenance, applications, and controls & software).
- Provide customer support reviews, documentation and project deliverables for the introduction and maintenance (PM/CM) of new product families, systems, and upgrades.
- Drive technical information exchange with regional customer support teams for problem definition, validation testing and solution implementation follow up.
- Document through EMS reporting database all work to standards, producing detailed problem and status reports.
- Document solutions and publish findings through the most appropriate means to ensure continued development of the knowledge in the field.
To succeed, you will need:
- Engineering degree or apprenticeship with relevant technical experience.
- Experience of working and proven in-depth knowledge of EMS.
- Flexible and capable of working in a complex environment.
- Excellent communication skills both written and oral.
- Resourceful, self-motivated and confident with working on your own initiative.
- Good interpersonal and team working skills.
- Capable of interfacing professionally with customers and suppliers.
- Ability to drive project implementation.
- Ability to develop technical solutions, compliant with requirements within agreed programmes and timescales.
In return, we offer:
- Culture of trust and accountability.
- Lifelong learning and career growth.
- Innovation powered by people.
- Comprehensive compensation and benefits.
- Health and well-being.
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Bristol, United Kingdom (GB).
About Edwards: Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications. Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
Technical Support Engineer in Bristol employer: Edwards Vacuum
Edwards is an exceptional employer that fosters a culture of trust and accountability, offering a hybrid working arrangement that allows Technical Support Engineers to balance remote work with on-site collaboration in Bristol. With a strong emphasis on lifelong learning and career growth, employees benefit from comprehensive compensation packages and a supportive environment that encourages innovation and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Edwards on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss your experience with EMS and how you've tackled similar challenges in the past. Confidence is key!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share specific examples of how you've resolved technical issues or improved processes. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows you're genuinely keen on joining the team!
We think you need these skills to ace Technical Support Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your relevant technical experience and any engineering qualifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and ability to work independently.
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your written application reflects that. Keep your language clear and concise, and don’t shy away from showcasing your interpersonal skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Edwards Vacuum
✨Know Your Tech Inside Out
As a Technical Support Engineer, you’ll need to demonstrate your technical knowledge. Brush up on the products and systems relevant to the role. Be prepared to discuss specific technical challenges you've faced and how you resolved them.
✨Show Off Your Communication Skills
Since you'll be interfacing with customers and support teams, practice explaining complex technical concepts in simple terms. Use examples from your past experiences where you successfully communicated solutions to non-technical stakeholders.
✨Be Ready for Problem-Solving Scenarios
Expect to tackle hypothetical scenarios during the interview. Think through your problem-solving process and be ready to walk the interviewer through your thought process when diagnosing and resolving issues.
✨Demonstrate Your Team Spirit
Highlight your ability to work collaboratively with others. Share examples of how you've contributed to team projects or supported colleagues in overcoming technical challenges. This will show that you can thrive in a team-oriented environment.
