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- Tasks: Support and troubleshoot bespoke software applications for global semiconductor customers.
- Company: Join Edwards, a leader in vacuum products and exhaust management systems.
- Benefits: Enjoy opportunities for international travel and professional development.
- Why this job: Be the voice of the customer while enhancing cutting-edge technology in a dynamic environment.
- Qualifications: Experience in software support, Windows Server, and strong analytical skills required.
- Other info: Ideal for tech enthusiasts eager to make an impact in a global company.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
We are seeking a self-motivated Senior Software Application Support Engineer to join our team supporting sales, technical delivery and product support of our Semiconductor Division and Vacuum Semi Service software products to our global semiconductor customer base. This role primarily involves supporting specialised, in-house developed software applications for sub- fab management, which helps to maintain constant performance, optimize fab operations and provides predictive maintenance.
As a Senior Software Application Support Engineer, you will hold a customer facing role performing in depth troubleshooting, diagnostics and investigations of in house developed software packages deployed on customer sites with the opportunity for international travel as required
Key responsibilities include:
• Troubleshoot and diagnose end to end systems issues that involve our custom developed software applications, providing containments, steps to reproduce and where required, detailed requirements of any engineering changes required.
• Provide expert technical consultation to customers before sales, ensuring they understand the value and capabilities of our products.
• Efficiently manage deliverables into customer sites, guiding on-site engineering resources to ensure successful implementation.
• Troubleshoot machine-to-machine communication issues on customer Ethernet networks, ensuring smooth operations.
• Advise on and support both internal (development environment) and customer (production) server virtualization environments.
• Act as the Voice of the Customer, providing valuable feedback into the development lifecycle to enhance our products.
• Specify, install, and configure computer hardware and software to meet customer needs.
• Be fully involved in the software test lifecycle, writing test cases and executing test plans to ensure product quality.
• Develop and deliver comprehensive product training courses for internal and external engineering teams, ensuring they are well-equipped to use our software packages.
• Collaborate with technical authors to deliver high-quality technical content for software product manuals.
Key skills and experience:
• Demonstrated history of solving complex technical problems and strong analytical mindset.
• Prior experience supporting bespoke software applications at customer sites.
• Experience with installation, deployment, and management of Microsoft Windows Server Operating Systems.
• Experience with specifying, deploying, configuring, and managing virtual server environments (Hyper-V and/or ESXi/VMWare).
• Knowledge of Microsoft Internet Information Services (IIS) and web site deployment/management (HTTP, SSL, troubleshooting).
• Experience with MS SQL Server (T-SQL, DBA), Ethernet networking, Knowledge of software development in .NET technologies.
• Strong interpersonal skills, understanding of customer-facing roles.
• Prior software development experience is also very helpful with this position. Experience in C#/.Net is highly preferred
• Advantageous to have a deep understanding of Linux operating systems, containerisation (Kubernetes etc) as well as machine to machine communications (RS232, Modbus, MQTT etc).
About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
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Senior Support Engineer employer: Edwards Vacuum, LLC
Contact Detail:
Edwards Vacuum, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer
✨Tip Number 1
Familiarise yourself with the specific software applications and technologies mentioned in the job description, such as Microsoft Windows Server, MS SQL Server, and .NET. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Edwards or similar companies in the semiconductor industry. Engaging in conversations can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-world examples of how you've solved complex technical problems in previous roles. Being able to articulate your troubleshooting process and outcomes will showcase your analytical mindset and problem-solving skills, which are crucial for this position.
✨Tip Number 4
Consider brushing up on your presentation skills, as you'll need to develop and deliver training courses. Being able to communicate technical information clearly and effectively will set you apart from other candidates and show that you're ready for a customer-facing role.
We think you need these skills to ace Senior Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting bespoke software applications, particularly in customer-facing roles. Emphasise your problem-solving skills and any specific technologies mentioned in the job description, such as .NET, Microsoft Windows Server, and SQL Server.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to troubleshoot complex issues. Mention your experience with virtual server environments and how you can contribute to the team at Edwards by enhancing their software products.
Showcase Technical Skills: In your application, clearly outline your technical skills related to the role. Include your experience with machine-to-machine communication, server management, and any programming languages you are proficient in, especially C#/.Net.
Highlight Customer Interaction Experience: Since this role involves a lot of customer interaction, make sure to highlight any previous experience where you acted as the 'Voice of the Customer'. Discuss how you provided feedback to improve products or services based on customer needs.
How to prepare for a job interview at Edwards Vacuum, LLC
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with bespoke software applications and troubleshooting techniques. Highlight specific examples where you've successfully diagnosed and resolved complex technical issues, especially in customer-facing scenarios.
✨Understand the Product and Customer Needs
Research Edwards' semiconductor products and their applications. Demonstrating a clear understanding of how these products benefit customers will show your commitment and ability to provide expert consultation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Practice articulating your thought process when troubleshooting software or network issues, as this will be crucial in your role.
✨Emphasise Communication Skills
As a Senior Support Engineer, you'll need strong interpersonal skills. Be ready to discuss how you’ve effectively communicated technical information to non-technical stakeholders and collaborated with teams to enhance product quality.
