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- Tasks: Manage the showroom, assist customers, drive sales, and ensure smooth operations.
- Company: Join a forward-thinking garden machinery dealer committed to exceptional customer service.
- Benefits: Enjoy performance incentives, a pension plan, employee discounts, and 20 days holiday.
- Why this job: Be part of a supportive team with growth opportunities in a rapidly expanding industry.
- Qualifications: Previous retail or showroom experience, strong sales skills, and basic IT knowledge required.
- Other info: Work Monday to Friday, 8:00 am to 5:00 pm.
My client is a well established and forward thinking garden machinery dealer who provide an exceptional service to all clients. They are a local partner in finding the right tools for all their clients outdoor projects, big or small and have a wide range of top-brand machinery suitable for both personal and commercial use. With a new site based in Chesterfield and with their highly knowledgeable team, their commitment doesn't end with the purchase, with after sales support and a skilled workshop team to help keep the customers machinery in the best condition. They are now seeking a proactive and customer-focused Showroom & Service Manager responsible for the Garden Machinery Showroom. Managing the showroom, assisting customers at the counter, making outbound calls to customers, and driving sales of garden machinery and equipment. Working closely with the workshop and service team to ensure seamless customer service and operational efficiency. THE ROLE: Showroom Management: Maintain a well-presented and organised showroom, ensuring products are displayed effectively. Counter Sales: Serve walk-in customers, take payments, and manage stock levels efficiently. Business Development: Proactively contact customers to generate new business opportunities and maintain relationships with existing clients. Collaboration: Work alongside the workshop and service team to ensure a smooth handover of sold machinery and equipment servicing. Stock & Inventory: Monitor stock levels and liaise with suppliers to ensure product availability Customer Service & Sales: Greet and assist customers in selecting the right equipment, process sales transactions, and provide expert advice on products. Your working hours are Monday to Friday 8.00am to 5.00pm THE CANDIDATE: Previous experience in retail sales or showroom management, ideally within the garden machinery, agricultural, or automotive sectors. Have good working technical knowledge, within the garden machinery, agricultural or automotive sectors Strong ability to sell and upsell products to customers. Excellent customer service and communication skills. Ability to work well within a team and coordinate with the workshop/service department. Basic IT skills to manage stock records, sales transactions, and customer inquiries THE BENEFITS: Performance based incentives. Company pension. 20 days holiday plus BH. Employee discount. Opportunities for professional growth in a rapidly expanding industry. Supportive team environment with ongoing training and development. THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer
Showroom and Service Manager employer: Edwards & Pearce
Contact Detail:
Edwards & Pearce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom and Service Manager
✨Tip Number 1
Familiarize yourself with the latest garden machinery trends and products. This knowledge will not only help you in conversations with potential employers but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the garden machinery sector. Attend local trade shows or community events to meet people who can provide insights or even referrals to the position you're interested in.
✨Tip Number 3
Prepare to showcase your customer service skills during the interview. Think of specific examples where you've successfully assisted customers or resolved issues, as this role heavily relies on excellent customer interaction.
✨Tip Number 4
Research the company’s values and mission. Understanding their commitment to customer service and after-sales support will allow you to align your answers with what they are looking for in a candidate.
We think you need these skills to ace Showroom and Service Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Showroom and Service Manager position. Understand the key responsibilities, such as showroom management, customer service, and collaboration with the workshop team.
Highlight Relevant Experience: In your application, emphasize any previous experience in retail sales or showroom management, especially within the garden machinery, agricultural, or automotive sectors. Provide specific examples of how you've successfully managed a showroom or driven sales.
Showcase Customer Service Skills: Since excellent customer service is crucial for this role, include examples of how you've provided exceptional service in past positions. Mention any relevant communication skills that demonstrate your ability to assist customers effectively.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and experiences that align with the job requirements. Use keywords from the job description to make your application stand out and show that you are a perfect fit for the role.
How to prepare for a job interview at Edwards & Pearce
✨Showroom Presentation Skills
Make sure to showcase your ability to maintain a well-organized and visually appealing showroom. Prepare examples of how you've previously managed product displays or improved customer engagement in a retail environment.
✨Customer Service Excellence
Highlight your experience in providing exceptional customer service. Be ready to discuss specific instances where you went above and beyond to assist customers, especially in the context of garden machinery or similar sectors.
✨Sales and Upselling Techniques
Demonstrate your sales skills by discussing strategies you've used to upsell products. Prepare to share success stories that illustrate your ability to drive sales and generate new business opportunities.
✨Team Collaboration Experience
Emphasize your ability to work effectively within a team, particularly with workshop and service departments. Discuss how you've coordinated efforts in past roles to ensure seamless customer service and operational efficiency.
