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For Companies At a Glance
- Tasks: Provide top-notch desktop and remote support while solving customer issues.
- Company: Join a leading IT and Software provider in East Riding.
- Benefits: Enjoy a company pension, laptop, mobile, and on-site parking.
- Why this job: Be part of a thriving team and make a real difference in tech support.
- Qualifications: Experience in application and network support with strong troubleshooting skills.
- Other info: Flexible work environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team.
Responsibilities
- Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.
- Liaising with Support to get issues fixed.
- Configuring, installing and supporting any client hardware and software.
- Configuring, installing required devices.
- Processing new and leaver accounts.
- Managing, assessing, and reporting on project activities to meet deadlines.
- Focus on solving customers' problems, striving to understand their needs.
Requirements / Qualifications
- Previous experience in a similar role with a good level of application and network support.
- Knowledge of network connectivity, protocols, network security devices, network types, and wireless.
- Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility.
- Robust troubleshooting and strong analytical skills.
- High degree of personal integrity with a commitment to confidentiality.
- Ability to work effectively on your own and give valuable feedback to the rest of the team whilst still being a team player.
- Strong attention to detail is required.
Benefits
- Company Pension
- Laptop
- Mobile
- On-site parking
Consultancy Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
2Nd Line Service Desk Support Engineer in Beverley employer: Edwards & Pearce
Contact Detail:
Edwards & Pearce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2Nd Line Service Desk Support Engineer in Beverley
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves a lot of problem-solving, brush up on your technical knowledge and be ready to demonstrate your analytical skills during practical assessments or interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the tech world.
We think you need these skills to ace 2Nd Line Service Desk Support Engineer in Beverley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Service Desk Support Engineer role. Highlight your relevant experience in application and network support, and don’t forget to mention any specific tools or technologies you’ve worked with that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Talk about your troubleshooting skills and how you’ve successfully solved customer problems in the past. Keep it engaging and personal!
Showcase Your Soft Skills: While technical skills are crucial, don’t forget to showcase your soft skills too! Mention your ability to handle multiple priorities, work independently, and collaborate with the team. This will show us that you’re not just a tech whiz but also a great team player.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it ensures that your application gets to the right people. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Edwards & Pearce
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around network connectivity and protocols. Be ready to discuss your previous experiences with application and network support, as this will show you’re the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Think about specific instances where you’ve solved customer problems or improved processes, as this will demonstrate your analytical skills and commitment to understanding client needs.
✨Be Ready to Juggle Priorities
Since the job requires handling multiple competing priorities, think of times when you successfully managed several tasks at once. Share these stories during the interview to highlight your discipline and flexibility.
✨Emphasise Teamwork and Communication
While you’ll need to work independently, being a team player is crucial. Prepare to discuss how you’ve collaborated with others in the past and how you provide valuable feedback to your team, showcasing your strong attention to detail and integrity.
