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For Companies At a Glance
- Tasks: Resolve IT issues and support software and equipment across the network.
- Company: Join a leading IT and Software provider in East Riding.
- Benefits: Enjoy a company pension, laptop, mobile, and on-site parking.
- Why this job: Be part of a thriving team focused on solving customer problems and making an impact.
- Qualifications: Previous experience in IT support with strong troubleshooting and analytical skills required.
- Other info: Edwards & Pearce is an Equal Opportunities Employer.
The predicted salary is between 30000 - 42000 £ per year.
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team.
THE ROLE:
- You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network.
- You will have strong expertise and the ability to provide rapid solutions.
- Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.
- Liaising with Support to get issues fixed.
- Configuring, installing and supporting any client hardware and software.
- Processing new and leaver accounts.
- Managing, assessing, and reporting on project activities to meet deadlines.
- Focus on solving customers' problems, striving to understand their needs.
THE CANDIDATE:
- Previous experience in a similar role with a good level of application and network support.
- Knowledge of network connectivity, protocols, network security devices, network types, and wireless.
- Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility.
- Robust troubleshooting and strong analytical skills.
- High degree of personal integrity with a commitment to confidentiality.
- Ability to work effectively on your own and giving valuable feedback to the rest of the team whilst still being a team player.
- Strong attention to detail is required.
THE BENEFITS:
- Company Pension
- Laptop
- Mobile
- On-site parking
THE CONSULTANCY:
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
2nd Line Service Desk Support Engineer employer: Edwards & Pearce
Contact Detail:
Edwards & Pearce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Support Engineer
✨Tip Number 1
Familiarise yourself with common IT issues and troubleshooting techniques. Being able to demonstrate your problem-solving skills during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of network connectivity and protocols. Having a solid understanding of these concepts will help you answer technical questions confidently and show that you're well-prepared for the role.
✨Tip Number 3
Practice your communication skills, especially in explaining technical issues to non-technical users. This is crucial for a 2nd Line Support Engineer, as you'll often need to liaise with customers and colleagues.
✨Tip Number 4
Showcase your ability to manage multiple priorities effectively. Be ready to discuss examples from your past experience where you've successfully handled competing tasks while maintaining high standards.
We think you need these skills to ace 2nd Line Service Desk Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any previous roles as a 2nd Line Support Engineer. Emphasise your troubleshooting skills and familiarity with network connectivity and protocols.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Mention your ability to handle multiple priorities and your commitment to customer satisfaction, showcasing how you can meet the company's needs.
Highlight Technical Skills: In your application, clearly list your technical skills related to software and hardware support. Include any certifications or training that demonstrate your expertise in network security devices and troubleshooting.
Showcase Teamwork and Communication: Provide examples in your application of how you've effectively worked within a team and communicated with colleagues to resolve issues. This will show your ability to collaborate while also being self-sufficient.
How to prepare for a job interview at Edwards & Pearce
✨Showcase Your Technical Skills
Be prepared to discuss your previous experience in IT support, particularly focusing on troubleshooting and resolving issues. Highlight specific examples where you successfully managed network connectivity or software problems.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to explain your approach to solving customer problems. Use the STAR method (Situation, Task, Action, Result) to illustrate how you've effectively addressed challenges in past roles.
✨Familiarise Yourself with Their Systems
Research the company’s products and services beforehand. Understanding their software and hardware will not only impress the interviewers but also help you answer questions more effectively.
✨Emphasise Teamwork and Communication
Since the role involves liaising with support teams, highlight your ability to work collaboratively. Share examples of how you’ve communicated effectively with colleagues to resolve issues and improve processes.
