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For Companies At a Glance
- Tasks: Resolve IT issues and support software and equipment across the network.
- Company: Join a leading IT and Software provider in East Riding.
- Benefits: Enjoy a company pension, laptop, mobile, and on-site parking.
- Why this job: Be part of a thriving team focused on solving customer problems and making an impact.
- Qualifications: Previous experience in IT support with strong troubleshooting and analytical skills required.
- Other info: Opportunity to work independently while being a valuable team player.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team.THE ROLE:You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions.Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.Liaising with Support to get issues fixed.Configuring, installing and supporting any client hardware and software.Configuring, installing required devices.Processing new and leaver accounts.Managing, assessing, and reporting on project activities to meet deadlines.Focus on solving customers problems, striving to understand their needs.THE CANDIDATE:Previous experience in a similar role with a good level of application and network support.Knowledge of network connectivity, protocols, network security devices, network types, and wireless.Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility.Robust troubleshooting and strong analytical skills.High degree of personal integrity with a commitment to confidentiality.Ability to work effectively on your own and giving valuable feedback to rest of team whilst still being a team player.Strong attention to detail is required.THE BENEFITS:Company Pension, Laptop, Mobile, On-site parkingTHE CONSULTANCY:Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
Edwards & Pearce is an Equal Opportunities Employer.TPBN1_UKTJ
2nd Line Service Desk Support Engineer employer: Edwards & Pearce Limited
Contact Detail:
Edwards & Pearce Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Support Engineer
✨Tip Number 1
Familiarise yourself with common IT issues and troubleshooting techniques. Being able to demonstrate your problem-solving skills during the interview will show that you can handle the day-to-day challenges of a 2nd Line Service Desk Support Engineer.
✨Tip Number 2
Brush up on your knowledge of network connectivity and protocols. Understanding these concepts will not only help you in the role but also impress the hiring team with your technical expertise.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple priorities in previous roles. This will highlight your ability to stay organised and disciplined, which is crucial for this position.
✨Tip Number 4
Showcase your teamwork skills by discussing how you've collaborated with others to resolve issues. The ability to work well within a team while also being self-sufficient is key for this role.
We think you need these skills to ace 2nd Line Service Desk Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 2nd line roles. Emphasise your troubleshooting skills and any specific software or hardware expertise that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the company's needs. Mention specific examples of how you've successfully resolved IT issues in the past.
Highlight Relevant Skills: In your application, clearly outline your knowledge of network connectivity, protocols, and security devices. Use bullet points to make these skills stand out, as they are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Edwards & Pearce Limited
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with network connectivity, protocols, and troubleshooting methods. You might even be asked to solve a technical problem on the spot, so brush up on your skills!
✨Demonstrate Problem-Solving Abilities
Since the role focuses on resolving IT issues, share specific examples of how you've successfully tackled similar challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Team Collaboration
While the role requires independent work, it's crucial to show that you can collaborate effectively with others. Discuss how you've contributed to team projects and how you communicate with colleagues to resolve issues.
✨Prepare Questions for the Interviewers
Having insightful questions ready shows your interest in the role and the company. Ask about their current projects, team dynamics, or how they measure success in this position. This will also help you gauge if the company is the right fit for you.
