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For Companies At a Glance
- Tasks: Provide onsite support for IT issues, troubleshoot incidents, and assist clients via various communication methods.
- Company: Join a leading IT and Software provider in East Riding, known for its innovative solutions.
- Benefits: Enjoy a company pension, laptop, mobile, on-site parking, and potential hybrid working options.
- Why this job: Gain hands-on experience in IT support while working in a collaborative and dynamic environment.
- Qualifications: Familiarity with Microsoft Exchange, Office 365, and network solutions is essential; a passion for learning is a must.
- Other info: This role offers a great opportunity to kickstart your IT career with a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team.THE ROLE:It will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment.Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site.This role may require your attendance on the client site(s) supporting customers accessing IT services.Helping customers solve technical issues with their computers (hardware and software)Liaising directly with end users to resolve any problems.Logging technical support requests over the telephone, face to face or by emailUsing remote control tools and technologies to assist end users' as requiredDocumenting systems and procedures as implemented for and on behalf of our customersTHE CANDIDATE:Microsoft Exchange and Office 365Server Hardware and SoftwareNetwork solutions including local area networks, wide area networks and associated hardware and technologies such as firewalls, routers, WIFI solutions and network switches and cabling Cloud backup solutions IT peripheralsYou must have an eye for detail, the ability to work independently and as part of a team, great documentation skills and the drive to progress your own learning and career.BENEFITS:Company Pension, Laptop, Mobile, On-site parking, potential Hybrid working.THE CONSULTANCY:Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.TPBN1_UKTJ
1st Line Service Desk Support Engineer employer: Edwards & Pearce Limited
Contact Detail:
Edwards & Pearce Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Exchange, Office 365, and various network solutions. Being able to discuss these tools confidently during your interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab or using virtual machines. This hands-on experience will not only boost your confidence but also provide you with real examples to share during your interview about how you've resolved technical issues.
✨Tip Number 3
Brush up on your communication skills, as this role involves liaising with clients over various platforms. Consider role-playing common support scenarios with a friend to enhance your ability to explain technical concepts clearly and effectively.
✨Tip Number 4
Research the company and its culture before your interview. Understanding their values and how they approach client support can help you tailor your responses and demonstrate that you're a good fit for their team.
We think you need these skills to ace 1st Line Service Desk Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft Exchange, Office 365, and network solutions. Use specific examples to demonstrate your troubleshooting skills and familiarity with client interactions.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to work independently and as part of a team, and provide examples of how you've successfully resolved technical issues in the past.
Highlight Documentation Skills: Since the role requires great documentation skills, emphasise any experience you have in documenting systems and procedures. This could include creating user guides or logging support requests effectively.
Showcase Continuous Learning: Mention any ongoing training or certifications related to IT support that you are pursuing. This demonstrates your commitment to professional development and aligns with the company's desire for candidates who are eager to progress their careers.
How to prepare for a job interview at Edwards & Pearce Limited
✨Know Your Technical Stuff
Make sure you're well-versed in Microsoft Exchange, Office 365, and network solutions. Brush up on troubleshooting techniques for both hardware and software issues, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since this role involves liaising with clients over various platforms, practice explaining technical concepts in simple terms. Be prepared to discuss how you would handle difficult customer interactions or resolve conflicts.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking skills.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company's IT environment or team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
