At a Glance
- Tasks: Manage customer interactions and ensure a smooth service experience at Edwards Motors.
- Company: Join a family-owned dealership with a supportive and professional culture.
- Benefits: Competitive salary, free on-site parking, and a permanent position.
- Other info: Enjoy a structured work schedule with opportunities for growth.
- Why this job: Be a key player in a dynamic team and enhance customer satisfaction.
- Qualifications: Experience as a Service Advisor in a main dealer environment is essential.
The predicted salary is between 27000 - 32000 € per year.
We are looking for an experienced and professional Senior Service Advisor to join the team at Edwards Motors, a long-established, family-owned dealership. This is a full-time, permanent position offering a salary of £27,000 – £32,000 per year.
The Role
As a Senior Service Advisor, you will play a key role in the day-to-day running of the service department, ensuring a smooth and professional experience for every customer. You will be responsible for managing customer interactions, coordinating workshop activity, and maintaining high standards of communication throughout the service process. You will also support the wider team and deputise for the Service Manager when required.
Key Responsibilities
- Checking vehicles onto site and managing bookings
- Allocating and checking loan vehicles in and out
- Entering and managing jobs on the dealer management system
- Monitoring the progress of all work in the workshop
- Liaising with customers throughout the repair and service process
- Providing clear and accurate descriptions of work completed
- Supporting the Service Manager and deputising in their absence
Working Hours
Monday to Friday: 8:00am – 6:00pm
1 in 3 Saturdays: 8:00am – 3:00pm
About You
To be considered for this role, you must have:
- Previous experience working within a main dealer environment
- At least 1 year experience as a Service Advisor
You will also be:
- Organised and able to manage multiple tasks effectively
- Professional and confident when dealing with customers
- A strong communicator with excellent attention to detail
- Reliable, proactive, and a team player
What We Offer
- £27,000 – £32,000 per year
- Full-time, permanent position
- Free on-site parking
- Supportive working environment within a well-established family business
Senior Customer Service Advisor in Worcester employer: Edwards Motors
At Edwards Motors, we pride ourselves on being a supportive and family-oriented workplace where every team member is valued. As a Senior Customer Service Advisor, you will enjoy a competitive salary, free on-site parking, and the opportunity to grow within a well-established dealership that prioritises professional development and teamwork. Join us in creating exceptional customer experiences in a friendly and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisor in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Edwards Motors. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching common questions for Senior Service Advisors. Think about your past experiences and how they relate to the role. We want you to shine when discussing your customer service skills!
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple tasks effectively in previous roles. This will demonstrate that you're ready to handle the busy environment at Edwards Motors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Senior Customer Service Advisor in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service Advisor, especially in a main dealer environment. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Service Advisor role at Edwards Motors. Share your passion for customer service and how you can contribute to our team.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our family at Edwards Motors!
How to prepare for a job interview at Edwards Motors
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and customer service best practices. Familiarise yourself with common service advisor tasks, like managing bookings and liaising with customers, so you can speak confidently about your experience.
✨Showcase Your Communication Skills
As a Senior Service Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided clear information, as this will demonstrate your ability to maintain high standards of communication.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific strategies or tools you use to stay organised, especially in a busy workshop environment. This will show that you're proactive and reliable.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the service department's goals, or how they support their staff. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
