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- Tasks: Lead global service logistics planning and improve processes with digital tools.
- Company: Join Edwards Korea Ltd, a leader in innovative service solutions.
- Benefits: Enjoy hybrid work options and a culture that values diversity and inclusion.
- Why this job: Shape the future of service planning while collaborating with global teams.
- Qualifications: 10+ years in service logistics or supply chain planning required.
- Other info: Travel across Asia, US, and EMEA regions is expected.
The predicted salary is between 54000 - 84000 £ per year.
Service planning process and solution manager
- Functional area: Supply Chain/Logistics
- Countries: United States (Wyoming, Wisconsin, West Virginia, Washington, Virginia, Vermont, Utah, Texas, Tennessee, South Dakota, South Carolina, Rhode Island, Pennsylvania, Oregon, Oklahoma, Ohio, North Dakota, North Carolina, New York, New Mexico, New Jersey, New Hampshire, Nevada, Nebraska, Montana, Missouri, Mississippi, Minnesota, Michigan, Massachusetts, Maryland, Maine, Louisiana, Kentucky, Kansas, Iowa, Indiana, Illinois, Idaho, Hawaii, Georgia, Florida, District of Columbia, Delaware, Connecticut, Colorado, California, Arkansas, Arizona, Alaska, Alabama), UK – United Kingdom, Korea, Republic of, Japan, Germany, Czech Republic, China
- On-Site/Remote: Hybride
- Company name: Edwards Korea Ltd
- Date of Posting: July 29, 2025
[Mission/Purpose of the Job]
Service planning process and solution manager leads the global enablement of service logistics planning through the design, deployment, and continuous improvement of processes and digital tools. This role plays a critical part in shaping the future of global service planning, forecasting, and logistics execution by ensuring data-driven decision-making, operational excellence, and strategic alignment across the VSS business divisions
[Main Responsibilities]
- Strategic Influence on Global Service Planning
- Act as a key enabler and influencer of global service planning strategies.
- Collaborate with regional and global stakeholders to align planning processes with business goals.
- Drive initiatives that improve forecast accuracy, inventory optimization, and service level performance.
- Process Ownership & Optimization
- Define, standardize, and continuously improve global service logistics processes.
- Ensure end-to-end process integration across Product Companies (PCs), Customer Centers (CCs), and Distribution Centers (DCs).
- Lead process harmonization efforts to support scalability and agility.
- Solution Deployment & Lifecycle Management
- Ensure VSS planning tools are effectively integrated, adopted, and deliver measurable value.
- Lead global deployment, upgrade, and optimization of key VSS planning and logistics tools:
- e-Hub – Global repair forecasting tool
- Syncron – Inventory sizing and service parts optimization tool
- ETC for business critical new or existing planning & forecasting tools
- Continually drive improvement and develop advanced solutions to reflect the strategic service requirement into multi divisional demand & supply planning tool (Eg. APO, Kinaxis, etc)
- Data Governance & Process Management
- Establish and enforce data governance standards to ensure accuracy, consistency, and transparency.
- Drive automation and digitalization of planning and logistics processes.
- Cross-Functional Collaboration & Change Leadership
- Partners with IT, VTIS, VTBA organizations, and global multidivisional stakeholders to ensure successful tools and process integration.
- Lead change management initiatives to support digital transformation and continuous improvement.
- Act as a global ambassador for service logistics, planning excellence.
- Performance Monitoring & Strategic Reporting
- Define and monitor KPIs related to planning accuracy, tool performance, and process efficiency.
- Provide insights and recommendations to senior leadership to guide strategic direction.
- Enable advanced analytics and reporting capabilities to support strategic decisions.
- Team Leadership & Capability Building
- Mentor a global service team of planning process and tool
- Lead and develop own team’s capability for new digital technology beneficial for business process improvement
- Influence on service organizational capability in service planning, forecasting, and digital tool usage
Experience:
- 10+ years in service logistics, supply chain planning, or process/tool management in a global organization.
- Proven success in deploying enterprise-level planning tools and driving process transformation.
- Experience influencing cross-functional and cross-regional stakeholders.
Technical Skills:
- Advanced MS Excel, Power BI
- Proficiency in Kinaxis, Syncron, SAP ECC6, SAP APO-SNP, MAPICS, e-Hub
- Strong analytical, modeling, and data governance capabilities
Soft Skills:
- Excellent communication, stakeholder engagement, and change leadership
- Ability to Inspire and motivate global, cross-cultural teams to adopt new ideas or approaches.
- Strategic thinking and problem-solving
- Demonstrate a passion for continuous learning and knowledge sharing
- Ability to build business cases including ROI, cost-benefit analysis, and budgeting.
- Understanding of financial modeling and investment justification.
Languages:
Travel:
- Expected travel across Asia, US, and EMEA regions
- Flexibility to work across global time zones to support international teams and stakeholders
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
take the next step Apply for the role today
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Service planning process and solution manager employer: Edwards Ltd.
Contact Detail:
Edwards Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service planning process and solution manager
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Kinaxis and Syncron. Having hands-on experience or even a basic understanding of these platforms can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the supply chain and logistics field, especially those who have experience in service planning. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Stay updated on industry trends related to service logistics and digital transformation. Being able to discuss recent developments during interviews shows your commitment to continuous learning and strategic thinking.
✨Tip Number 4
Prepare to demonstrate your leadership skills by sharing examples of how you've successfully influenced cross-functional teams in the past. Highlighting your ability to drive change will resonate well with the hiring managers.
We think you need these skills to ace Service planning process and solution manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service logistics, supply chain planning, and process management. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and problem-solving skills. Mention specific examples of how you've influenced cross-functional teams or improved processes in previous roles.
Highlight Technical Skills: Emphasise your proficiency in tools like Kinaxis, Syncron, and SAP. Provide examples of how you've successfully deployed these tools in past positions to drive process transformation.
Showcase Soft Skills: Demonstrate your excellent communication and stakeholder engagement abilities. Include instances where you've led change management initiatives or inspired teams to adopt new ideas.
How to prepare for a job interview at Edwards Ltd.
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of what the Service Planning Process and Solution Manager role entails. Familiarise yourself with the key responsibilities, such as process optimisation and data governance, so you can discuss how your experience aligns with these requirements.
✨Showcase Your Technical Skills
Given the technical nature of this position, be prepared to discuss your proficiency in tools like Kinaxis, Syncron, and SAP. Highlight specific examples where you've successfully deployed these tools or similar ones in past roles, demonstrating your ability to drive process transformation.
✨Prepare for Cross-Functional Collaboration Questions
This role requires collaboration with various stakeholders across different regions. Think of examples from your past experiences where you effectively influenced cross-functional teams or led change management initiatives. Be ready to explain how you navigated challenges in these situations.
✨Demonstrate Strategic Thinking
The company is looking for someone who can think strategically about service logistics and planning. Prepare to discuss how you've approached strategic decision-making in previous roles, including any insights you've provided to senior leadership that guided business direction.
