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For Companies At a Glance
- Tasks: Provide top-notch technical support for semiconductor products and ensure customer satisfaction.
- Company: Join Edwards, a leader in vacuum technology with a culture of innovation.
- Benefits: Enjoy a culture of trust, lifelong learning, and comprehensive health benefits.
- Why this job: Make a real impact by solving complex problems and enhancing customer experiences.
- Qualifications: University degree in mechanical or electronics, plus field service experience.
- Other info: Dynamic role with travel opportunities and excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The mission and purpose of the Field Service Engineer is to provide best in class technical support to customers for semiconductor products to ensure system and product safety, uptime, and availability in support for our customers productivity to improve their satisfaction.
Responsibilities
- Perform complex customer support activities including installation, modification, repair and preventive maintenance tasks of Edwards Vacuum- and Abatement equipment and systems to ensure proper working order.
- Work without direct supervision following established policies and procedures to ensure company and customer quality standards are met.
- Deliver a superior customer experience by applying the company\\\’s core principles.
Qualifications
- Education level: University or formal qualification in a mechanical, electromechanical or electronics discipline.
- Previous field service experience in a relevant or related industry, ideally customer-facing.
- Self-directed, with the ability to understand and resolve problems.
- Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations are met.
- Good written and verbal communication skills. Proficient in the home country language; a basic command of written and spoken English is required.
- Ability to understand and interpret technical documentation relevant to the work (e.g., technical drawings).
- Flexibility and willingness to travel on business for several days; class B driver\\\’s license required.
Benefits
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
You will be part of our customer centre team in the U.K. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area.
Contact information
Talent Acquisition Team: Roberta Bracey
About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
Take the next step. Apply for the role today.
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Field Service Engineer 2 employer: Edwards Ltd.
Contact Detail:
Edwards Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer 2
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to field service engineering. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and how you can deliver that superior customer experience.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled challenges in previous roles. We want to see how you think on your feet and ensure customer satisfaction, especially when it comes to technical support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer 2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience in customer support and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Edwards. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since good written communication is key for this role, make sure your application is clear and free of errors. We appreciate attention to detail, so take the time to proofread and ensure your message comes across effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our dynamic team!
How to prepare for a job interview at Edwards Ltd.
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of semiconductor products and vacuum systems. Brush up on your knowledge of installation, modification, and maintenance tasks, as you'll likely be asked to demonstrate your understanding during the interview.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, prepare examples that highlight your ability to deliver a superior customer experience. Think about times when you resolved issues or improved customer satisfaction, and be ready to share those stories.
✨Demonstrate Problem-Solving Abilities
Field service engineers often work independently, so it’s crucial to show that you can think on your feet. Prepare to discuss specific challenges you've faced in previous roles and how you successfully resolved them without direct supervision.
✨Be Ready to Discuss Travel Flexibility
This position requires travel, so be prepared to talk about your willingness to be on the road. Highlight any previous experiences where you managed travel effectively while maintaining productivity and meeting customer needs.
