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- Tasks: Provide expert repair services and ensure customer satisfaction with technology solutions.
- Company: Edwards is a leading manufacturer of advanced vacuum products and exhaust management systems.
- Benefits: Enjoy remote work, lifelong learning opportunities, and comprehensive health benefits.
- Why this job: Join a dynamic team, contribute to technological advancements, and make a real impact in various industries.
- Qualifications: Experience in a technical role is preferred; diverse backgrounds are encouraged to apply.
- Other info: This role involves significant travel within Taiwan, offering a blend of fieldwork and customer interaction.
The predicted salary is between 28800 - 43200 £ per year.
Your mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers\’ technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.
You will:
- Report to the Operations Manager.
- Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. Diagnose issues to prevent equipment downtime.
- Perform installations, ensure safety compliance, and document activities.
- Serve as the on-site contact, providing service recommendations and addressing customer needs promptly.
To succeed, you will need:
We encourage you to apply even if you don\’t meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
- You have X – X years of experience, working as a XY.
- Non-negotiable skill 1.
- Non-negotiable skill 2.
- Preferred skill 1.
- Preferred skill 2.
In return, we offer:
- A culture of trust and accountability.
- Lifelong learning and career growth.
- Innovation powered by people.
- Comprehensive compensation and benefits.
- Health and well-being.
Job location:
You will be part of our customer center in Tainan. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, Taiwan (TW).
Contact information:
Talent Acquisition Team: Candice Wu
About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems, and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs, and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass, and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture, and support of high-technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia, and North America.
Take the next step: Apply for the role today.
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Field Service Engineer (156942) employer: Edwards Ltd.
Contact Detail:
Edwards Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (156942)
✨Tip Number 1
Familiarise yourself with the specific technologies and systems that Edwards works with. Understanding their vacuum products and exhaust management systems will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Field Service Engineers at Edwards or similar companies. Engaging with professionals in the field can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully diagnosed and resolved technical issues. Being able to share specific examples of your problem-solving skills will highlight your expertise and suitability for the role.
✨Tip Number 4
Showcase your commitment to safety and compliance in your discussions. Since the role emphasises safety standards, being able to articulate your understanding and experience with safety protocols will set you apart from other candidates.
We think you need these skills to ace Field Service Engineer (156942)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Field Service Engineer. Focus on your technical skills, troubleshooting abilities, and any previous roles that involved customer interaction or service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you successfully diagnosed and repaired technical systems, and how you ensured customer satisfaction.
Highlight Relevant Skills: In your application, emphasise both the non-negotiable and preferred skills mentioned in the job description. Use examples to demonstrate how you have applied these skills in past roles.
Show Enthusiasm for Learning: Express your eagerness for lifelong learning and career growth in your application. Mention any relevant training or certifications you have completed, and your willingness to adapt and grow within the role.
How to prepare for a job interview at Edwards Ltd.
✨Showcase Your Technical Expertise
As a Field Service Engineer, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss specific technologies you've worked with and how you've successfully diagnosed and repaired issues in the past.
✨Emphasise Customer Satisfaction
Since customer satisfaction is key in this role, share examples of how you've gone above and beyond to meet customer needs. Highlight any feedback you've received from clients that showcases your commitment to service excellence.
✨Discuss Safety Compliance
Safety is paramount in this position. Be ready to talk about your experience with safety protocols and compliance measures. Mention any relevant certifications or training that demonstrate your commitment to maintaining a safe working environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to troubleshoot unexpected issues on-site and how you handled them effectively. This will show your ability to think on your feet and adapt to challenges.
