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For Companies At a Glance
- Tasks: Provide top-notch technical support for semiconductor products and ensure customer satisfaction.
- Company: Join Edwards, a leader in vacuum technology and innovative solutions.
- Benefits: Enjoy a culture of trust, lifelong learning, and comprehensive health benefits.
- Why this job: Make a real impact in a dynamic field service team while growing your career.
- Qualifications: University qualification in mechanical or electronics; customer-facing experience preferred.
- Other info: Work onsite in Newport with opportunities for innovation and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The mission and purpose of the Field Service Engineer is to provide best in class technical support to customers for semiconductor products to ensure system and product safety, uptime, and availability in support for our customers productivity to improve their satisfaction.
You will
- Independently conduct key operational activities, such as installation, commissioning, maintenance, and troubleshooting of Edwards products
- You will work with Edwards processes and operating platforms to accurately capture service-related information as determined by the scope of responsibility for creation of field service notifications and orders, through to the completion of work orders
- Undertake software setup, operation, maintenance, and basic analytics. Conduct basic fault-finding and troubleshooting support to resolve or escalate issues within the agreed contractual timeframes and our Service Level Agreements (SLAs) to meet customer expectations.
Responsibilities
To succeed, you will need to be able to perform the following:
- Independently conduct key operational activities, such as installation, commissioning, maintenance, and troubleshooting of Edwards products
- Work with Edwards processes and operating platforms to accurately capture service-related information as determined by the scope of responsibility for creation of field service notifications and orders, through to the completion of work orders
- Undertake software setup, operation, maintenance, and basic analytics. Conduct basic fault-finding and troubleshooting support to resolve or escalate issues within the agreed contractual timeframes and our Service Level Agreements (SLAs) to meet customer expectations.
Qualifications
We encourage you to apply even if you don’t meet all requirements. We value diverse experiences and perspectives.
- Education: University or formal qualification in mechanical, electromechanical, or electronics.
- Previous relevant field service experience, ideally customer facing.
- Strong customer focus to meet expectations and deadlines, aligned with Edwards’s strategies.
- Self-directed, able to solve problems and escalate when needed.
- Share technical knowledge and coach less experienced team members.
- Comply with laws, policies, and standards to meet safety and health obligations.
Benefits
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
You will be part of our customer center in Newport. You will join a dynamic field service team, working onsite in Newport.
Contact Information
Talent Acquisition Team: Roberta Bracey
About Edwards
About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
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Field Service Engineer 1 employer: Edwards Ltd.
Contact Detail:
Edwards Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer 1
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Edwards on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with installation and troubleshooting, make sure you can talk confidently about your experience with similar products and processes.
✨Tip Number 3
Show off your customer service skills! Edwards values a strong customer focus, so be ready to share examples of how you've gone above and beyond to meet client expectations in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Edwards.
We think you need these skills to ace Field Service Engineer 1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience in installation, maintenance, and troubleshooting of similar products. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit. Don’t forget to mention your customer focus and problem-solving skills – they’re key for us!
Showcase Your Technical Skills: In your application, be sure to showcase any technical qualifications or experiences you have, especially in mechanical, electromechanical, or electronics fields. We love seeing candidates who can demonstrate their technical prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Edwards Ltd.
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to semiconductor products and field service operations. Be ready to discuss your previous experiences with installation, maintenance, and troubleshooting, as these will be key topics during the interview.
✨Show Off Your Customer Focus
Since this role is all about customer satisfaction, prepare examples that showcase your strong customer focus. Think of times when you went above and beyond to meet a customer's needs or how you handled challenging situations while maintaining a positive relationship.
✨Familiarise Yourself with Edwards Processes
Get to know Edwards’ processes and operating platforms before the interview. This will not only show your initiative but also help you answer questions more effectively, demonstrating that you're already thinking about how to fit into their systems.
✨Problem-Solving Mindset
Be prepared to discuss how you approach problem-solving. Share specific examples of how you've tackled technical issues in the past, and don’t forget to mention when you escalated problems appropriately. This will highlight your self-directed nature and ability to work under pressure.
