Quality Manager in Eastbourne

An exciting opportunity has arisen for a Quality Manager to join the Edwards team based at Product Company Eastbourne. As a Quality Manager, your mission is to manage customer and business partner expectation on the resolution of product quality issues and to support Eastbourne PC to achieve its business objectives as outlined in the site OGSM.

Your role

• Ensure that the Eastbourne PC’s Quality Management System conforms to customer, internal, ISO 9001, and regulatory/legal requirements.
• Be the subject matter expert on the practical application of quality processes within the product company.
• Lead and support the quality team, managing the teamwork flow, developing engagement and support from other parts of the business and internal teams.
• Coordinate the investigation and resolution of customer complaints and NCR’s raised, ensuring that the 8D process is consistently followed and associated CSL KPI’s are met, and that stakeholders are informed; support product recalls where necessary.
• Review internal quality and support the resolution of issues and improvement of production processes to ensure Eastbourne PC achieves its business objectives as outlined in the site OGSM.
• Identify opportunities for continual improvement of the key quality processes on site and make improvements as appropriate.
• Lead on the performance of the QMS (e.g., results of quality audits, corrective actions), including the need for improvement.
• Manage the monitoring, measurement, review and auditing of internal processes, especially those that affect the quality of the Eastbourne PC’s products, and implement effective strategies to overcome issues found in collaboration with relevant teams.
• Hold overall responsibility for accuracy and timely calibration of monitoring and measuring devices.
• Manage quality team people, including PPDR, 1:1’s, recruitment, etc.
• Conduct periodic management review meetings.
• Support the integration of activities across SHE, Quality and Facilities to realise the benefits of a SHEQ methodology.
• Continuously develop and lead regular ‘PQM’ meetings to report on company quality performance to a wider group of stakeholders.

To succeed, you will need

• Must be a good communicator and have excellent fluency in spoken and written English.
• 5 years’ experience of leading/managing a quality function preferred.
• Experience building and maintaining a high performing team.
• Membership of the Chartered Quality Institute (preferred).
• Report writing and presentation skills.
• Microsoft Office applications.
• Strong communication skills, organisational awareness and influencing skills essential.
• Self-starter, effective time manager and line manager.
• Assertive, diplomatic with a good appreciation of business and commercial issues.
• Experience creating Power BI reports a distinct advantage.
• Able to manage complex improvement projects.
• Able to interpret complex information and make decisions based on findings.
• High levels of self-motivation with the ability to see projects and tasks through to completion.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role requires you to work on-site at our office in Eastbourne, United Kingdom (GB). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.