Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via phone and online, ensuring top-notch service in Italian and English.
- Company: Join a friendly team at a dynamic customer service centre in Sheffield.
- Benefits: Earn £12.21 per hour, enjoy 20 days holiday, and access great employee benefits.
- Why this job: Kickstart your career with growth opportunities and a supportive training environment.
- Qualifications: Fluency in Italian and excellent communication skills are a must.
- Other info: Flexible working hours with potential for hybrid work after training.
Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm (40 Hours Per Week)
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Do you have the passion and drive to play to your career ambitions and strengths whilst being well rewarded for your contribution?
Then come join us – we’re waiting to welcome you to our friendly team.
All applicants are required to be within a 1-hour commute of our Sheffield offices.
Training will be completed on site, once completed you may have the option to work on a hybrid model where you would do a mixture of home and site working each week.
________________________________________
ABOUT THE JOB
As one of our Customer Service Advisors you will be responding to phone calls, online queries via email and other social media channels. This role includes customer communication in a written format so you need to be comfortable using a PC and have good typing and grammar skills.
We’ll give you:
£12.21 Per Hour (Experience Depending), Plus a pay progression plan in place.
20 days holiday which increases with length of service plus 8 days bank holiday (in lieu if you are scheduled to work).
Up-to-date training and development in our state-of-the-art training academy. We will nurture your talent to develop your skills and your career with us.
A track record of promoting from within – many of our senior managers started in calling positions, so they understand the importance of every role within the team.
Access to our Employee Benefits Platform, where you can save an average of £1000 per year by channelling your existing spending through the platform (you will automatically be added once you have been with the business for four weeks).
________________________________________
ABOUT YOU
Will be fluent in Italian.
Have excellent written communication and customer service skills in English and Italian.
Able to work at a fast pace, while maintaining a high standard of quality.
________________________________________
WHAT WILL YOU BE DOING?
Responding to emails and answering calls from customers regarding their online orders.
Maintaining a high standard of quality work to ensure that customers are treated fairly.
Reporting to your Team Manager.
Where necessary, referring issues to relevant internal/external departments using correct escalation procedures.
Representing the brand well and ensuring customers are kept satisfied.
Written communication with customers in Italian & English.
________________________________________
HOURS OF WORK
Full time flexible between Monday – Sunday, 7AM–8PM
Inbound Fluent Italian Speaker employer: Edwards Employment Solutions Ltd
Contact Detail:
Edwards Employment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Fluent Italian Speaker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've used your customer service skills in the past. This will help the interviewer see how you can contribute to their team right away.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Inbound Fluent Italian Speaker
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in Italian and English, make sure to highlight your language skills right at the start of your application. We want to see how you can communicate effectively in both languages!
Keep It Professional Yet Friendly: When writing your application, strike a balance between professionalism and friendliness. We’re all about creating a welcoming environment, so let your personality shine through while keeping it polished.
Tailor Your Experience: Make sure to tailor your application to reflect your customer service experience. We love seeing how your past roles have prepared you for this position, so don’t hold back on those relevant examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Edwards Employment Solutions Ltd
✨Brush Up on Your Language Skills
Since this role requires fluency in both Italian and English, make sure to practice your language skills before the interview. You might be asked to demonstrate your proficiency, so consider preparing a few responses in both languages to showcase your abilities.
✨Know the Company Inside Out
Do some research on the company and its values. Understanding their customer service philosophy will help you align your answers with what they’re looking for. Be ready to discuss how your personal values match theirs and how you can contribute to their friendly team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experiences where you successfully handled difficult situations or provided excellent service. This will show that you can maintain high standards under pressure.
✨Show Your Flexibility and Commitment
Since the job requires flexibility in working hours, be prepared to discuss your availability openly. Highlight your willingness to adapt to different shifts and your commitment to providing quality service, regardless of the time of day.
