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- Tasks: Answer customer calls and resolve queries with care.
- Company: Join an exciting outsourcing company in Sheffield City Centre.
- Benefits: Enjoy hybrid work options and full training support.
- Why this job: Great opportunity for career growth in a supportive team environment.
- Qualifications: No experience needed; just bring your customer service skills and confidence.
- Other info: Flexible ad-hoc shifts available, perfect for students!
Inbound Customer Service Advisor 📍 Location: Sheffield City Centre 💼 Job Type: Ad-Hoc Temporary 💰 Pay Rate: National Minimum Wage Edwards Employment Solutions are looking for Inbound Customer Service Advisors to join an exciting outsourcing company in Sheffield! What you\’ll do – Inbound Customer Service Advisor: ✅ Answer inbound customer calls ✅ Accurately input data into bespoke software ✅ Provide excellent customer service, resolving queries with care What we\’re looking for – Inbound Customer Service Advisor: ✅ Great customer service skills (retail, hospitality, office, or call centre experience welcome!) ✅ Confident IT user ✅ Ability to handle challenging conversations No call centre experience? No problem! Full training and ongoing support provided. Shifts for Inbound Customer Service Advisor: ⏰ Ad-Hoc PT/FT – FT is 37.5 hours per week 📅 Between Monday to Friday: 8am – 8pm and Saturday: 8am – 5pm (on rotation) Why apply for Inbound Customer Service Advisor? ✅ Career progression opportunities ✅ Supportive team environment ✅ Work from home after initial training 📨 Apply now with your CV and begin our screening process
Inbound Customer Service Advisors (Hybrid) employer: Edwards Employment Solutions Ltd
Contact Detail:
Edwards Employment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisors (Hybrid)
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, especially challenging conversations, as this will help you stand out during any interviews.
✨Tip Number 2
Brush up on your IT skills, particularly with software commonly used in customer service roles. Being confident in using technology can give you an edge, especially since you'll be inputting data into bespoke software.
✨Tip Number 3
Research the company and its values. Understanding their approach to customer service will allow you to tailor your responses and demonstrate that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what it takes to succeed in the role, which can be invaluable during your application process.
We think you need these skills to ace Inbound Customer Service Advisors (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, even if it's from retail or hospitality. Emphasise skills like communication and problem-solving that are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention why you want to work as an Inbound Customer Service Advisor and how your skills align with the company's needs.
Highlight IT Proficiency: Since the role requires confident IT usage, mention any relevant software or systems you've used in previous jobs. This will show you're ready to adapt to their bespoke software.
Prepare for Potential Questions: Think about common customer service scenarios and how you would handle them. Be ready to discuss your approach to resolving queries and managing challenging conversations.
How to prepare for a job interview at Edwards Employment Solutions Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight any previous experience in customer service, whether it's from retail, hospitality, or even informal settings. Be ready to share specific examples of how you've resolved customer queries or handled difficult situations.
✨Familiarise Yourself with Technology
Since the role requires using bespoke software, it’s a good idea to brush up on your IT skills. If you have experience with similar systems, mention that during the interview. If not, express your willingness to learn quickly.
✨Prepare for Challenging Conversations
Think about potential challenging scenarios you might face as an Inbound Customer Service Advisor. Prepare responses that demonstrate your ability to remain calm and professional while resolving issues effectively.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team environment, training processes, or career progression opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.