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- Tasks: Lead a dynamic team to enhance customer satisfaction and drive growth.
- Company: Join a tech-savvy business focused on customer success.
- Benefits: Competitive salary, hybrid work, and opportunities for career advancement.
- Other info: Exciting role with a focus on innovation and team development.
- Why this job: Shape customer experiences and make a real impact in a thriving environment.
- Qualifications: Proven leadership in customer success and strong communication skills.
Salary: £45,000 – £55,000
Location: Sheffield City Centre (Hybrid)
Hours: Full Time
Contract: 12 Month Fixed Term Contract
Are you a people‑focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join a well‑established, technology‑led business as their next Customer Success Manager, leading a high‑performing team and shaping the customer experience strategy.
You’ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long‑term value. Working closely with senior leadership, you’ll play a key role in improving customer engagement, strengthening retention, and identifying opportunities for growth.
About the Role- Leading, coaching, and developing a high‑performing Customer Success team
- Driving customer satisfaction and retention through excellent service delivery
- Managing customer escalations and ensuring timely, effective resolutions
- Identifying upsell and cross‑sell opportunities to support revenue growth
- Monitoring team performance against KPIs and service standards
- Developing and implementing customer success strategies to enhance engagement
- Working collaboratively with senior leaders to support commercial objectives
- Reviewing and improving processes to elevate the customer experience
- Building strong relationships with customers and internal stakeholders
- Leadership experience in Customer Success, Customer Service, or Account Management
- A successful track record of managing and motivating teams
- Strong commercial awareness, with a focus on retention and growth
- Excellent stakeholder management and communication skills
- Experience handling complex issues and escalations
- A data‑driven approach to performance and continuous improvement
- Strong organisational and problem‑solving abilities
- Experience in SaaS, technology, or subscription‑based services (advantageous)
If you’re looking for your next role in Customer Success, we’d love to hear from you. Apply now and take the next step in your career.
Customer Success Manager employer: Edwards Employment Solutions Ltd
Contact Detail:
Edwards Employment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight specific examples of how you’ve motivated teams and driven customer satisfaction. We want to see how you can lead a high-performing team in your next role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Manager role. Highlight your leadership experience and any achievements in customer satisfaction and retention.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer success. Share specific examples of how you've driven growth and improved customer engagement in previous roles.
Showcase Your Team Leadership Skills: Since this role involves leading a team, emphasise your experience in coaching and developing others. We want to see how you've motivated teams to achieve their goals and deliver exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Edwards Employment Solutions Ltd
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, churn rate, and customer lifetime value. Being able to discuss these metrics shows that you understand the importance of data in driving customer satisfaction and retention.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led and motivated teams in the past. Think about specific situations where your leadership made a difference in customer outcomes or team performance. This will help demonstrate your fit for leading a high-performing Customer Success team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle customer escalations or improve customer engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and ability to think on your feet.
✨Research the Company’s Customer Base
Take some time to understand the company’s products and their customer demographics. Knowing who their customers are and what challenges they face will allow you to tailor your responses and show that you're genuinely interested in enhancing the customer experience.