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- Tasks: Plan and optimise engineer schedules for service visits and urgent jobs across the UK.
- Company: Join a leading company with a strong reputation in the field.
- Benefits: Competitive salary, supportive team environment, and real responsibility.
- Why this job: Make a real impact by ensuring efficient service delivery and customer satisfaction.
- Qualifications: Strong organisational skills and experience in scheduling or logistics.
- Other info: Fast-paced role with opportunities for growth and development.
Location: Chesterfield, Derbyshire
Job Type: Full-time, Permanent
Salary: Competitive
Edwards Employment Solutions are looking for a Technical Planner/Scheduler to take control of engineer deployment – balancing planned service visits with urgent jobs, and optimising routes to get the most from every working day.
As a Technical Planner/Scheduler, you’ll play a key role in keeping the business moving by ensuring engineers are effectively scheduled and resourced for service visits, calibrations, installations, and urgent breakdowns across the UK. You’ll balance forward planning with real-time response, making sure engineers are equipped with the right information, tools, and parts while optimising travel routes to minimise downtime. Your focus will be on efficiency, communication, and customer satisfaction – ensuring service standards are met and exceeded.
What you’ll do:
- Plan, schedule, and optimise engineer diaries for both planned and reactive jobs across the UK
- React quickly to urgent breakdowns while protecting planned schedules
- Optimise travel routes using mapping and scheduling software
- Ensure engineers have correct job packs, stock, and site access details
- Confirm appointments with customers and provide timely updates
- Keep engineers informed of schedule changes and customer requirements
- Manage customer expectations when delays or reprioritisation occur
- Track utilisation, first-time fix rates, and scheduling efficiency
- Provide data to support reporting on service KPIs
- Assist in the development of improved scheduling tools and processes
What we’re looking for:
- Highly organised with strong geographical awareness
- A confident communicator, able to handle competing demands
- Proactive, adaptable, and calm under pressure
- Experienced in transport/logistics planning, fleet routing, or technical scheduling
- From a background in field service operations (utilities, engineering, HVAC, telecoms, or similar)
- IT literate, ideally with knowledge of scheduling software, route optimisation tools, and CRM systems
Why join us?
- Opportunity to join a leading company with a strong reputation in its field
- A varied and fast-paced role with real responsibility
- Work within a supportive and collaborative team environment
- Competitive salary and benefits package
Apply now with a current CV - or call Izabella in the office on (phone number removed)
Technical Planner/Scheduler in Chesterfield employer: Edwards Employment Solutions Ltd
Contact Detail:
Edwards Employment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Planner/Scheduler in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Technical Planner/Scheduler. Tailor your answers to show you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience in transport/logistics planning and how it relates to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Technical Planner/Scheduler in Chesterfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any relevant experience in scheduling or logistics to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Technical Planner/Scheduler role. Share specific examples of how you've handled competing demands and improved efficiency in previous roles.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application demonstrates your ability to convey information clearly. Whether it’s through your CV or cover letter, let us see your confident communication style!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Edwards Employment Solutions Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of technical planning and scheduling. Brush up on relevant software and tools, especially those related to route optimisation and scheduling. Being able to discuss specific examples from your experience will show that you're not just familiar with the concepts but can apply them effectively.
✨Show Off Your Organisational Skills
As a Technical Planner/Scheduler, organisation is key. Prepare to discuss how you've managed competing demands in the past. Bring examples of how you've optimised schedules or handled urgent requests while maintaining service standards. This will demonstrate your ability to keep things running smoothly under pressure.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be ready to explain how you would keep engineers informed about schedule changes and manage customer expectations. This will highlight your proactive approach and ability to handle real-time challenges.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would react to sudden breakdowns or changes in priorities. Prepare some strategies you would use to balance planned jobs with urgent requests, as this will showcase your problem-solving skills and adaptability.
