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- Tasks: Handle calls and provide top-notch customer service while managing various admin tasks.
- Company: Join a busy Telephone Answering and Client Administration business in Dronfield.
- Benefits: Earn £12.71 per hour, enjoy free parking, and 28 days annual leave.
- Why this job: Be part of a small team making a big impact on client satisfaction.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible working patterns available in a fast-paced environment.
The predicted salary is between 26500 - 27000 £ per year.
Edwards Employment Solutions are recruiting for an experienced Call Handler/Administrator for a key role within a small but very busy Telephone Answering and Client Administration business, based in Dronfield. This is a fantastic role for people who have all-round administrative skills and are passionate about delivering high level Customer Service to clients.
Working within a small team and reporting to a Team Manager, your duties will include:
- Providing and answering service to a varied range of clients in multiple sectors
- Taking accurate details for call backs
- Booking appointments for customers
- Typing accurate information
- Using Live Chat
- Updating social media
- A variety of ad-hoc Admin tasks
To be successful in this role, you must have:
- Good interpersonal and communications skills
- Excellent telephone manner
- Excellent customer service skills
- Ability to deliver tasks to tight deadlines
- Ability to complete admin tasks accurately and follow instructions
- Confidence and ability to establish effective working relationships both internally and externally
- Ability to work on own initiative
- Ability to multitask in a fast-paced high-volume environment
- Ability to work in a pressurised environment
Salary details & package:
- £12.71 per hour
- Full-Time Hours - various working patterns available
- Business opening hours are Mon-Fri 8am to 6pm, Sat 9am-4pm
- Free onsite parking
- 28 days annual leave (inclusive of bank holidays)
Call Handler/Administrator - Full Time employer: Edwards Employment Solutions Ltd
Contact Detail:
Edwards Employment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler/Administrator - Full Time
✨Tip Number 1
Get to know the company! Research Edwards Employment Solutions and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, grab a friend or family member and do some mock calls. Focus on your tone, clarity, and how you handle different types of customer queries.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully juggled multiple tasks in a busy environment. This will demonstrate that you can thrive under pressure, just like the role requires.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're proactive and keen to join our team at StudySmarter, which is always a bonus!
We think you need these skills to ace Call Handler/Administrator - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative skills and customer service experience. We want to see how you can bring your unique flair to the Call Handler/Administrator role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering high-level customer service and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves a lot of interaction, make sure your written application reflects your excellent communication skills. We’re looking for clarity and professionalism, so proofread your application to avoid any typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Edwards Employment Solutions Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Call Handler/Administrator. Familiarise yourself with the key skills mentioned in the job description, like customer service and multitasking. This will help you demonstrate your suitability for the role.
✨Practice Your Telephone Etiquette
Since this role heavily involves handling calls, practice your telephone manner. You could even do mock calls with a friend to refine your communication skills. Remember, a friendly and professional tone can make all the difference!
✨Showcase Your Multitasking Skills
Prepare examples from your past experiences where you successfully managed multiple tasks at once. This could be juggling calls while updating client information or managing appointments. Highlighting these instances will show that you can thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.