At a Glance
- Tasks: Maximise revenue by selling room reservations and providing excellent customer service.
- Company: Join Edwardian Hotels, a dynamic collection of hotels and restaurants in the UK.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be part of a passionate team creating unforgettable guest experiences.
- Qualifications: Experience in reservations at a 4- or 5-star hotel and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Join the UK's most dynamic collection of hotels and restaurants. At Edwardian Hotels London, it's the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment.
We are currently recruiting for a Reservations Specialist to join our Central Reservations Team at Edwardian Hotels London.
Overview:An amazing opportunity has arisen to join Edwardian Hotels as a Reservations Agent. As Reservations Agent you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to customers via the telephone, e-mail or other channels deemed appropriate by the company. Responsible for utilizing customer service and sales skills to identify guest needs, make accurate reservations which provide the optimal experience for our guests while maximizing revenue potential. Ensure information is accurately recorded in appropriate systems and customers are provided with excellent service delivery as determined by the company standards. Be the guest advocate ensuring all guests' needs from the initial booking to follow up.
About You:- Current reservations experience within a 4- or 5-star hotel environment.
- Excellent communication skills both verbally and written.
- Natural tele sales ability including closing skills, tone of voice.
- Ability to effectively listen and position hotels to meet guests needs.
- High level of hotel product and services knowledge.
- Ability to generate revenue by all means available.
- Technical knowledge of hotel booking systems, including Opera.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to 500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Reservations Specialist EGLS - London employer: Edwardian Hotels
At Edwardian Hotels London, we pride ourselves on being a vibrant and inclusive employer that values integrity, ambition, and quality. Our Reservations Specialist role offers not only competitive salaries and generous holiday allowances but also a supportive work culture where your talents are recognised and nurtured. With access to extensive training programmes, career advancement opportunities, and a range of employee benefits, including complimentary stays and social events, you will thrive in an environment dedicated to creating unforgettable experiences for both guests and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Specialist EGLS - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Edwardian Hotels. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions and showcasing your reservations experience. Think about how you can demonstrate your sales skills and customer service expertise – it’s all about making that memorable impression!
✨Tip Number 3
Show off your knowledge of hotel booking systems, especially Opera. Brush up on your technical skills so you can confidently discuss how you can maximise revenue and enhance guest experiences during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Reservations Specialist EGLS - London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you passionate about hospitality.
Tailor Your Application:Make sure to customise your application for the Reservations Specialist role. Highlight your relevant experience in reservations and customer service, and connect it to our values of Integrity, Ambition, and Quality-Driven service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on your key achievements and skills that relate to the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Edwardian Hotels
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of hotel booking systems, especially Opera. Familiarise yourself with the services and products offered by Edwardian Hotels London so you can confidently discuss how you can meet guests' needs.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. Consider doing mock interviews with a friend to refine your tone and ensure you come across as friendly and professional.
✨Demonstrate Your Sales Savvy
Prepare examples of how you've successfully closed sales in previous roles. Think about specific situations where you identified customer needs and tailored your approach to maximise revenue while ensuring a great experience for the guest.
✨Be a Guest Advocate
During the interview, emphasise your commitment to providing exceptional service. Share stories that highlight your ability to listen to guests and advocate for their needs, showing that you understand the importance of creating unforgettable memories.
