At a Glance
- Tasks: Join our Front of House Team, delivering exceptional service to guests at a 5-star hotel.
- Company: Be part of Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Enjoy competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Make unforgettable memories for guests while growing your career in hospitality.
- Qualifications: Previous hotel reception experience and excellent customer service skills required.
The predicted salary is between 30000 - 32450 £ per year.
Join the UK's most dynamic collection of hotels and restaurants at Edwardian Hotels London, where it's the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience.
We are currently recruiting for a Receptionist to join our Front of House Team at the 5 Star Edwardian Manchester Hotel.
Overview:An amazing opportunity to join the Front of House Team as a Receptionist. You will handle all aspects of the guest journey, delivering maximum service delivery during check-ins and check-outs, assisting with general London knowledge, and handling cash payments in accordance with company standards. You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence. You will assist with daily admin tasks within the department and anticipate guest needs, ensuring that all requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests. You will promote hotel amenities and outlets and arrange in-house services as required. Additionally, you will gather information about each guest to update our client database, making proactive use of guest details to provide a truly personal service.
About You:Previous hotel reception experience is required, ideally within a 4- or 5-star hotel operation. Previous experience of IT applications including Opera, Office 365, Sales Force, and Review Pro is essential. You should demonstrate excellent attention to detail and customer service skills, with an impeccable command of the English language both written and spoken.
Company Benefits:- Competitive salary
- 28 days holiday per annum including bank holidays, increasing with long service
- Complimentary hot meals, salad bar, and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for hosts, their family, and friends
- Access to a discount platform for popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January
- Wellbeing champions across all hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform, Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Receptionist - Manchester employer: Edwardian Hotels
At Edwardian Hotels London, we pride ourselves on being a Great Place to Work, where our commitment to employee wellbeing and development is paramount. As a Receptionist at the prestigious 5 Star Edwardian Manchester Hotel, you will thrive in a vibrant and supportive environment that values integrity, ambition, and quality-driven service. With competitive benefits, opportunities for career advancement, and a culture that celebrates your unique talents, joining our Front of House Team means becoming part of a family dedicated to creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Edwardian Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Edwardian Hotels
Don't be shy about reaching out to Edwardian Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist - Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Edwardian Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Edwardian Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
