At a Glance
- Tasks: Lead the reception team, ensuring exceptional guest experiences and smooth check-in/check-out processes.
- Company: Join The Londoner, a chic 5-Star super-boutique hotel in Leicester Square.
- Benefits: Enjoy competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Access to training programs and opportunities for promotion in a dynamic environment.
- Why this job: Be part of a recognised Great Place to Work and grow your hospitality career.
- Qualifications: Previous supervisory experience in a hotel and strong customer service skills required.
The predicted salary is between 13 - 14 £ per hour.
Become a Londoner. Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.
We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards but also propel their own career potential in a company that recognises and rewards. Stand out from the crowd by joining London's first 'Super Boutique' hotel.
At The Londoner, we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Reception Supervisor for our 5-Star super-boutique The Londoner Hotel.
Overview:An amazing opportunity to join our 5-Star super-boutique The Londoner Hotel as a Reception Supervisor. As a Reception Supervisor, you will be responsible for meeting and greeting our guests, including check-in and check-out procedures and dealing with guest enquiries. Supervising the reception team to ensure they exceed guest expectations. Ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards of exceeding guest expectations.
About You:- Previous hotel reception supervisory experience required ideally within a 4- or 5-star hotel operation.
- Previous experience of IT applications including Opera, Office 365.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of the English language both written and spoken.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to 500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Reception Supervisor - London employer: Edwardian Hotels
The Londoner is an exceptional employer, offering a vibrant work culture in the heart of Leicester Square, where hospitality professionals can thrive. With a commitment to employee wellbeing and development, we provide competitive salaries, generous holiday allowances, and numerous opportunities for career advancement through our Edwardian Academy. Join us at London's first 'Super Boutique' hotel, where your talents will be recognised and rewarded in a supportive environment.
