At a Glance
- Tasks: Ensure a smooth guest experience at night, handling check-ins and assisting with luggage.
- Company: Join Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be part of a fun, rewarding environment that values your unique talents.
- Qualifications: Previous hotel reception experience and excellent customer service skills required.
The predicted salary is between 30000 - 32450 £ per year.
Join the UK's most dynamic collection of hotels and restaurants at Edwardian Hotels London, where it's the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven.
We are currently recruiting for a Night Receptionist to join The May Fair Hotel, A Radisson Collection Hotel. This is an amazing opportunity to join our 5 Star Luxury Hotel. The hours for this role are based on 12 shifts on a 4 days on 3 days off rota basis.
As a Night Receptionist, you will be responsible for night reception and lobby hosting, ensuring a smooth guest experience at night. You will handle all aspects of the guest journey from check-in and out, rooming, and helping with luggage where necessary. Your responsibilities include:
- Greeting all guests in a pleasant manner.
- Handling cash payments and float in accordance with company standards.
- Responding to all guest communication professionally, ensuring personalisation and customisation to ensure a high level of service excellence.
- Assisting with the daily completion of administration tasks within the department.
- Ensuring that all guest needs and requirements are fulfilled during their stay.
- Promoting amenities and food and beverage outlets and arranging in-house amenities as required.
- Gathering information about guests to update our database for a truly personal service.
- Ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards.
About You: Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation. Previous experience of IT applications including Opera, Office 365, Guest Plus is preferred. You should demonstrate excellent attention to detail and customer service skills, with an impeccable command of English both written and spoken.
Company Benefits:
- Competitive salary
- 28 days holiday per annum including bank holidays, increasing with long service
- Complimentary hot meals, salad bar, and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for hosts, their family, and friends
- Access to a discount platform for popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform, Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Night Receptionist - London employer: Edwardian Hotels
The Londoner is an exceptional employer, offering a vibrant work culture in the heart of Leicester Square, where hospitality professionals can thrive. With a commitment to employee wellbeing and development, we provide competitive salaries, generous holiday allowances, and numerous opportunities for career advancement through our Edwardian Academy. Join us at London's first 'Super Boutique' hotel, where your talents will be recognised and rewarded in a supportive environment.
