At a Glance
- Tasks: Lead daily restaurant operations, ensuring top-notch service and team engagement.
- Company: Join Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to extensive training programs.
- Why this job: Be a visible leader in a luxury environment, creating unforgettable guest experiences.
- Qualifications: Experience in a leadership role within a premium or luxury restaurant.
The predicted salary is between 25000 - 30000 £ per year.
Join the UK's most dynamic collection of hotels and restaurants at Edwardian Hotels London, where the people create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring innovative ideas to how we can provide the best possible experience. We value Integrity, Ambition, and being Quality-Driven.
We are currently recruiting for a Floor Manager to join the Peter Street Kitchen team at The Edwardian Manchester Hotel. As Floor Manager, you will lead the restaurant operation on the floor, ensuring service excellence, team engagement, and the highest standards of hospitality at all times. You will be a visible leader, inspiring your team to exceed guest expectations while driving operational efficiency and commercial performance.
This is an exciting opportunity for a hospitality professional who thrives in a luxury restaurant environment and is passionate about delivering world-class service.
Overview:- Lead and manage daily floor operations to ensure seamless service delivery.
- Motivate, coach, and develop team members to achieve exceptional performance.
- Build strong relationships with guests, creating memorable dining experiences and handling feedback professionally.
- Maintain the highest standards of service, presentation, cleanliness, and compliance.
- Collaborate with the kitchen and management teams to ensure smooth communication and operational excellence.
- Support recruitment, onboarding, training, and performance management initiatives.
- Drive revenue opportunities through effective upselling and team engagement.
- Monitor labour costs, productivity, and service standards to support business objectives.
- Ensure health and safety, food safety, and licensing regulations are consistently adhered to.
- Previous experience as a Floor Manager, Assistant Restaurant Manager, or similar leadership role within a high-volume premium or luxury restaurant.
- Passion for food, beverage, and delivering outstanding guest experiences.
- Strong leadership and coaching skills with the ability to motivate diverse teams.
- Excellent communication and interpersonal abilities.
- Commercially aware with a proactive approach to problem-solving.
- Ability to remain calm and professional in a fast-paced environment.
- Flexibility to work evenings, weekends, and public holidays as required.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to 500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Floor Manager - Manchester employer: Edwardian Hotels
The Londoner is an exceptional employer, offering a vibrant work culture in the heart of Leicester Square, where hospitality professionals can thrive. With a commitment to employee wellbeing and development, we provide competitive salaries, generous holiday allowances, and numerous opportunities for career advancement through our Edwardian Academy. Join us at London's first 'Super Boutique' hotel, where your talents will be recognised and rewarded in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Edwardian Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Edwardian Hotels
Don't be shy about reaching out to Edwardian Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager - Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Edwardian Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Edwardian Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
