Safety and Security Manager - London

Become a Londoner. Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.

We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognises and rewards. Stand out from the crowd by joining London's first 'Super Boutique' hotel. At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

The Londoner Hotel, one of London's most iconic 5 star destinations, is seeking an experienced Safety and Security Manager to safeguard our guests, team members, and property. This role is central to maintaining the hotel's reputation for refined luxury, privacy, and exceptional service.

As Safety and Security Manager, you will:

• Oversee all security functions, including surveillance, incident response, and access control.
• Conduct regular risk assessments and implement proactive strategies to mitigate potential threats.
• Recruit, train, and supervise the security team, ensuring high standards of professionalism and readiness.
• Lead emergency procedures, coordinate with local authorities, and manage critical incidents with calm authority.
• Ensure adherence to health & safety legislation, fire safety protocols, and company policies.
• Plan and execute security measures for high profile guests, private events, and sensitive situations.
• Work closely with Front Office, Maintenance, HR, and Senior Leadership to maintain a secure environment.

About You:

• Proven experience as a Security Manager or senior security leader in a 5 star hotel or luxury environment.
• Strong knowledge of UK security legislation, emergency procedures, and risk management.
• Excellent communication and decision making skills, especially under pressure.
• A discreet, guest focused approach with the ability to manage sensitive situations.
• SIA licence (Door Supervisor or Close Protection) preferred.
• Confident in leading teams and influencing safety culture across departments.

Company Benefits:

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to 500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development.

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.