At a Glance
- Tasks: Lead hotel operations, ensuring top-notch service and guest satisfaction.
- Company: Join Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to extensive training programs.
- Why this job: Make unforgettable memories for guests while advancing your career in luxury hospitality.
- Qualifications: Proven leadership in luxury hotels and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Join the UK's most dynamic collection of hotels and restaurants. At Edwardian Hotels London, it's the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven.
We know that your unique talents and ambitions not only have the ability to exceed our guests' exacting standards, but also propel your own career potential in a company that recognises and rewards. At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Rooms Division Manager to join the Management Team at the 5 Star May Fair Hotel. As Rooms Division Manager, you will be the driving force behind the hotel's guest facing operations. Your leadership will ensure seamless service delivery, impeccable standards, and a guest journey that reflects the sophistication of The May Fair hotel. This role is a 12 months Fixed Term Maternity Cover role.
You will oversee daily operations, elevate service culture, optimise financial performance, and inspire a team committed to delivering world class hospitality.
Overview:
- Oversee Front Office, Housekeeping, Guest Relations, and Concierge to ensure flawless daily operations.
- Maintain and elevate 5 star service standards, handling VIPs and complex guest needs with discretion.
- Recruit, train, and mentor department leaders, fostering a culture of excellence and accountability.
- Manage departmental budgets, labour planning, and cost controls while maximising revenue opportunities.
- Ensure adherence to brand standards, health & safety regulations, and operational policies.
- Partner with Sales, F&B, Engineering, and Revenue teams to deliver a cohesive luxury experience.
About You:
- Proven leadership experience in a 5 star luxury hotel within Rooms Division or Front Office.
- Strong understanding of London's luxury hospitality market.
- Exceptional communication, problem solving, and guest handling skills.
- A natural leader who inspires confidence and cultivates high performing teams.
- Commercially astute with a track record of improving operational KPIs.
- Passionate about delivering personalised, memorable guest experiences.
Company Benefits:
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to 500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Rooms Division Manager - 1 Year Fixed Term Contract - Maternity Cover - London employer: Edwardian Hotels
Edwardian Hotels London is an exceptional employer, offering a stable and rewarding career for skilled engineers within the vibrant hospitality sector. With a strong focus on employee development, our supportive work culture fosters growth through extensive training programmes and opportunities for progression, all while providing a comprehensive benefits package that includes complimentary meals and preferential accommodation rates. Join us to work in a prestigious environment where your expertise will be valued and your contributions will enhance the luxury experience we provide to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Rooms Division Manager - 1 Year Fixed Term Contract - Maternity Cover - London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Rooms Division Manager - 1 Year Fixed Term Contract - Maternity Cover - London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Edwardian Hotels
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Edwardian Hotels. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
