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- Tasks: Join our team to create unforgettable guest experiences through effective reservations and excellent service.
- Company: Be part of Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Enjoy competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Make a real impact in hospitality while growing your career in a fun environment.
- Qualifications: Experience in reservations at a 4- or 5-star hotel and strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Join the UK's most dynamic collection of hotels and restaurants at Edwardian Hotels London, where it's the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven.
We are currently recruiting for a Reservations Specialist to join our Central Reservations Team at Edwardian Hotels London.
Overview:An amazing opportunity has arisen to join Edwardian Hotels as a Reservations Agent. As Reservations Agent, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to customers via the telephone, e-mail or other channels deemed appropriate by the company. You will utilize customer service and sales skills to identify guest needs, make accurate reservations which provide the optimal experience for our guests while maximizing revenue potential. Ensure information is accurately recorded in appropriate systems and customers are provided with excellent service delivery as determined by the company standards. Be the guest advocate ensuring all guests' needs from the initial booking to follow up.
About You:- Current reservations experience within a 4- or 5-star hotel environment.
- Excellent communication skills both verbally and written.
- Natural tele sales ability including closing skills, tone of voice.
- Ability to effectively listen and position hotels to meet guests' needs.
- High level of hotel product and services knowledge.
- Ability to generate revenue by all means available.
- Technical knowledge of hotel booking systems, including Opera.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to 500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reservations Specialist EGLS - London employer: Edwardian Hotels
Contact Detail:
Edwardian Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist EGLS - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Edwardian Hotels. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us that you understand what it means to be ambitious and quality-driven. Bring examples of how you've demonstrated these traits in your previous roles.
✨Tip Number 3
Practice your communication skills! Since the role involves a lot of interaction with guests, we recommend doing mock calls or role-playing scenarios with friends to sharpen your tele sales ability and tone of voice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Edwardian Hotels London.
We think you need these skills to ace Reservations Specialist EGLS - London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality.
Tailor Your Application: Make sure to customise your application for the Reservations Specialist role. Highlight your relevant experience in reservations and customer service, and connect it to how you can contribute to our team at Edwardian Hotels London.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our family!
How to prepare for a job interview at Edwardian Hotels
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of hotel products and services. Familiarise yourself with Edwardian Hotels London and their unique offerings. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Reservations Specialist, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios with a friend to showcase your natural tele sales ability and closing skills during the interview.
✨Demonstrate Your Customer Focus
Be prepared to discuss how you’ve gone above and beyond for guests in previous roles. Think of specific examples where you identified guest needs and provided exceptional service. This will highlight your commitment to being a guest advocate, which is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.