At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure top-notch customer satisfaction.
- Company: Join Edwardian Hotels London, a vibrant collection of hotels and restaurants.
- Benefits: Competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be part of a fun team that values your unique talents and ambitions.
- Qualifications: Previous hotel reception experience and strong customer service skills required.
The predicted salary is between 22000 - 26000 £ per year.
Join the UK's most dynamic collection of hotels and restaurants at Edwardian Hotels London, where it's the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven.
We know that your unique talents and ambitions not only have the ability to exceed our guests' exacting standards, but also propel your own career potential in a company that recognises and rewards. At Edwardian Hotels London, we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Receptionist to join our Front of House Team at our 5 Star The May Fair Hotel.
Overview: An amazing opportunity to join our Front Of House team at The May Fair Hotel as a Receptionist. As a Receptionist, you will be responsible for meeting and greeting our guests, including check-in and check-out procedures and dealing with guest enquiries. Ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards and exceeding guest expectations.
About You:
- Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
- Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of the English language both written and spoken.
Company Benefits:
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to 500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Receptionist - London employer: Edwardian Hotels
At Edwardian Hotels London, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant and supportive work culture that prioritises employee wellbeing and development. As a Receptionist at our prestigious 5 Star The May Fair Hotel, you will be part of a passionate team dedicated to creating unforgettable experiences for our guests, while enjoying competitive benefits, opportunities for career advancement, and a fun, rewarding environment. Join us and discover why we are recognised as a Great Place to Work, where your talents and ambitions can truly flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Edwardian Hotels London’s social media and website. Understanding their values of Integrity, Ambition, and Quality-Driven service will help you connect with the team and show that you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when it comes to meeting and greeting guests, handling inquiries, and showcasing your customer service skills.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview at The May Fair Hotel. It shows you care about the role and respect the company’s standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Receptionist - London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to our team at Edwardian Hotels London.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience, especially in hotel reception roles. We love seeing how your skills align with our values of Integrity, Ambition, and Quality-Driven service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the Receptionist role at The May Fair Hotel.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our Front of House Team.
How to prepare for a job interview at Edwardian Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Edwardian Hotels London. Understand their values, mission, and what makes them a Great Place to Work. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your previous experience where you went above and beyond for a guest. Highlighting these moments will demonstrate that you align with their commitment to exceeding guest expectations.
✨Practice Common Interview Questions
Anticipate questions related to your experience with IT applications like Opera and Office 365. Be ready to discuss how you've used these tools in past roles. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you understand the importance of presentation in the role of a Receptionist and that you’re serious about joining their team.
