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- Tasks: Lead the lobby team and ensure exceptional guest service at The May Fair Hotel.
- Company: Join Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a supportive work environment.
- Other info: Recognised as a Great Place to Work with excellent career development opportunities.
- Why this job: Be part of a fun, rewarding culture that values your unique talents and ambitions.
- Qualifications: Experience in hotel reception management and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join the UK's most dynamic collection of hotels and restaurants. At Edwardian Hotels London, it's the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests' exacting standards, but also propel your own career potential in a company that recognises and rewards.
At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture. We are currently recruiting for a Reception Manager for our 5 Star hotel, The May Fair, A Radisson Collection Hotel.
Overview: An amazing opportunity to join the Front of House team at The May Fair Hotel as a Reception Manager. As a Reception Manager you will be responsible for ensuring the smooth running of the lobby operation ensuring a high level of service is always maintained and expectations are exceeded. Your focus will be on service delivery as guest satisfaction is paramount within this role. You will be responsible for leading the lobby team to establish a highly motivated and winning team.
About You: Proven track record of overseeing a busy reception as a reception supervisor or hotel duty management experience is required within a 4 or 5 Star hotel. Previous experience of IT applications including Opera, Office 365, Guest Plus. Be able to demonstrate previous experience of leading, coaching and developing a team. It is essential you have excellent attention to detail and customer service skills. Impeccable command of the English language both written and spoken.
Company Benefits: Competitive salary, 28 days Holiday per annum including.
Reception Manager - London employer: Edwardian Hotels
Contact Detail:
Edwardian Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Edwardian Hotels London. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past.
✨Tip Number 3
Research the company culture! Familiarise yourself with Edwardian Hotels' values of Integrity, Ambition, and Quality-Driven service. Tailor your responses to reflect how you embody these values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Edwardian family.
We think you need these skills to ace Reception Manager - London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences and values align with ours, especially around integrity, ambition, and quality-driven service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Reception Manager role. Highlight your relevant experience in managing busy receptions and leading teams, as this will show us you’re the perfect fit for our dynamic environment.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that showcases your attention to detail. Remember, impeccable command of the English language is essential for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Edwardian Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Edwardian Hotels London. Understand their values, mission, and what makes them a Great Place to Work. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service delivery. Be ready to discuss how you motivate and develop your team to exceed guest expectations.
✨Demonstrate Your Customer Service Expertise
Guest satisfaction is key in this role. Think of specific instances where you've gone above and beyond for a guest or handled a difficult situation with grace. Highlight your attention to detail and how it contributes to an exceptional guest experience.
✨Practice Your Communication Skills
Since impeccable command of the English language is essential, practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend or in front of a mirror to ensure you come across as polished and professional.