At a Glance
- Tasks: Provide top-notch concierge services and assist guests with bookings and enquiries.
- Company: Join The Londoner, London's first 'Super Boutique' hotel in Leicester Square.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Enjoy regular social events and access to training for career advancement.
- Why this job: Be part of a recognised Great Place to Work and grow your career.
- Qualifications: Experience in a 5 Star hotel, excellent communication skills, and a valid UK driving license.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.
We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards but also propel their own career potential in a company that recognises and rewards. Stand out from the crowd by joining London's first 'Super Boutique' hotel. At The Londoner, we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Concierge to join our Concierge Team at The Londoner, our 5 Star Luxury Hotel.
Overview: An amazing opportunity has arisen to join our 5 Star Luxury Hotel The Londoner as a Concierge team member. The role of Concierge is an integral role and key to the success of The Londoner Concierge team. As Concierge, you will support and offer excellent concierge services to our guests during their stay. You will be responsible for assisting our guests with taxi bookings, reservations, and general enquiries. You will be expected to deliver The Londoner standards at all times.
About You:
- Current concierge experience within a 5 Star hotel environment within London.
- Local area knowledge.
- Excellent communication skills both verbally and written.
- Hold a valid UK driving license.
Company Benefits:
- Competitive salary.
- 28 days holiday per annum including bank holidays increasing with long service.
- Complimentary hot meals, salad bar and unlimited beverages provided daily.
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels.
- Preferential accommodation rates for all Edwardian Hotels for hosts, their family and their friends.
- Access to a discount platform for all of the most popular stores and outlets.
- Auto enrolment into our company pension scheme.
- Regular social events across all hotels.
- Annual company recognition events held in January each year.
- Wellbeing champions across all of our hotels.
- Access to our company doctor for medical appointments and occupational health support.
- Access for all hosts to our online learning platform Edwardian Academy.
- Opportunities for promotion and a wide range of training programs to support your development.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Concierge - London employer: Edwardian Hotels
At The Londoner, we pride ourselves on being a Great Place to Work, offering a vibrant and supportive culture that prioritises the wellbeing and development of our team. As a Concierge in our 5 Star Luxury Hotel located in the heart of Leicester Square, you will enjoy competitive benefits, including generous holiday allowances, complimentary meals, and opportunities for career advancement through our extensive training programmes. Join us to be part of a unique hospitality experience where your talents are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have a lead on a job at The Londoner!
✨Tip Number 2
Show off your local knowledge! When you get the chance to chat with potential employers, highlight your understanding of London and its hotspots. This is key for a Concierge role, so make sure they know you’re the go-to person for insider tips.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being articulate and confident is crucial. Remember, as a Concierge, you’ll be the face of the hotel, so let your personality shine!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining The Londoner family. Don’t miss out on this amazing opportunity!
We think you need these skills to ace Concierge - London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see who you are beyond your experience. A touch of charm and warmth can go a long way in the hospitality industry.
Tailor Your Application:Make sure to customise your application for the Concierge role at The Londoner. Highlight your relevant experience in 5 Star hotels and any local knowledge you have. This shows us that you’re genuinely interested in this position!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at Edwardian Hotels
✨Know Your Stuff
Familiarise yourself with The Londoner and its unique offerings. Understand the hotel's ethos, services, and local attractions. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Concierge, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully assisted guests in previous roles to demonstrate your skills.
✨Dress to Impress
First impressions matter! Dress smartly and professionally, reflecting the luxury of a 5 Star hotel. This shows that you understand the standards expected at The Londoner and are ready to represent the brand.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the team, the hotel's culture, and opportunities for growth. This not only shows your enthusiasm but also helps you gauge if The Londoner is the right fit for you.
