At a Glance
- Tasks: Lead the Guest Relations team to create unforgettable experiences for our guests.
- Company: Join Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs.
- Why this job: Be part of a passionate team in a rewarding and fun environment.
- Qualifications: Strong leadership skills and a genuine passion for luxury hospitality.
The predicted salary is between 26100 - 31900 £ per year.
Join the UK’s most dynamic collection of hotels and restaurants.
At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests.
We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience.
Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven.
Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment.
We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.
At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work.
Our commitment to the wellbeing and development of our people is at the fore front of our culture.
We are currently recruiting for a Senior Guest Relations Manager for our 5 Star May Fay Fair Hotel.
- Overview
- Lead and inspire the Guest Relations team, setting the standard for warm, intuitive and personalised service.
- Be highly visible within the hotel, engaging with guests and building genuine relationships.
- Take particular care of VIPs, returning guests and guests celebrating special occasions, ensuring their experience feels thoughtful and individual.
- Anticipate guest needs and identify opportunities to create memorable experiences.
- Personally manage complex guest requests, concerns and complaints with confidence, discretion and professionalism.
- Work closely with Front Office, Housekeeping, Food & Beverage, Reservations and other departments to create a seamless guest journey.
- Ensure guest preferences and important information are communicated effectively across the operation.
- Support the planning and delivery of VIP arrivals and special guest experiences.
- Review guest feedback and identify opportunities to continuously improve the guest experience.
- Coach, support and develop Guest Relations colleagues, encouraging confidence, ownership and excellent judgement.
- Lead by example during busy periods, remaining calm, approachable and solutions-focused.
- Build strong relationships across the hotel so that guest requests are handled quickly and effectively.
- Support the wider Front of House leadership team in maintaining the exceptional service standards expected within a luxury hotel.
About You
- A genuine passion for luxury hospitality and creating exceptional guest experiences.
- A warm, polished and confident presence.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- The confidence to engage naturally with guests from around the world.
- Exceptional attention to detail and an instinct for anticipating what a guest may need.
- Experience handling challenging or sensitive guest situations with diplomacy and discretion.
- Strong operational awareness and an understanding of the complete guest journey.
- The ability to make sound decisions and take ownership when situations require an immediate response.
- A collaborative approach and the ability to build strong relationships across different hotel departments.
- Flexibility to work across the hotel's operation, including evenings, weekends and bank holidays.
- Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
- Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
#J-18808-Ljbffr
Senior Guest Relations Manager employer: Edwardian Hotels London
Edwardian Hotels London is an exceptional employer, offering a dynamic work environment where innovation and excellence are at the forefront of our luxury hotel operations. With a strong commitment to employee development, we provide extensive training opportunities and career progression paths, ensuring that our team members thrive in their roles. Located in the heart of London, our hotels not only offer competitive benefits but also foster a collaborative and inclusive culture that values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Guest Relations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Edwardian Hotels London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Edwardian Hotels London
Don't be shy about reaching out to Edwardian Hotels London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Guest Relations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Edwardian Hotels London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Edwardian Hotels London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
