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- Tasks: Welcome guests, manage check-ins, and provide top-notch service at our stunning hotel.
- Company: Join Edwardian Hotels London, a chic and ambitious super-boutique hotel.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and great discounts.
- Why this job: Kickstart your career in hospitality at a recognised Great Place to Work.
- Qualifications: Previous hotel reception experience and excellent customer service skills required.
- Other info: Opportunities for promotion and access to training programs for your development.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Receptionist role at Edwardian Hotels London. Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. Situated in the heart of Leicester Square, we are seeking hospitality professionals whose unique talents and ambitions will drive them to rise to our guests' exacting standards.
An exciting opportunity to join our Front of House team at The Londoner as a Receptionist. This role offers forward career progression for the right candidates.
OverviewYou will handle all aspects of the guest journey, delivering maximum service delivery during check-ins and check-outs, rooming, and providing general London knowledge. You will handle cash payments and a float in accordance with company standards. You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence. You will assist with the daily completion of admin tasks within the department and anticipate guest needs, ensuring that all requirements during their stay are fulfilled in a way that makes them feel special. You will ensure hotel amenities and outlets are promoted and will arrange in-house services as required. You will gather information about each guest to update our client database, making proactive use of guest details to provide a truly personal service.
About YouPrevious hotel reception experience is required ideally within a 4- or 5-star hotel operation. Previous experience of IT applications including Opera, Office 365, Sales Force, and Review Pro is essential. You should demonstrate excellent attention to detail and customer service skills, with an impeccable command of the English language both written and spoken.
Company Benefits- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar, and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family, and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Hospitality
Receptionist employer: Edwardian Hotels London
Contact Detail:
Edwardian Hotels London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on The Londoner and its unique offerings. This will not only impress your interviewers but also help you tailor your responses to show how you can enhance the guest experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a receptionist and how you'd handle them. Being able to demonstrate your problem-solving abilities and attention to detail will set you apart from other candidates.
✨Tip Number 3
Network with current employees! If you know anyone working at Edwardian Hotels, reach out for insights about the company culture and what they look for in a receptionist. This insider info can give you a leg up during the application process.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it shows you're proactive and keen to be part of our super-boutique hotel experience!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in standing out.
Tailor Your Application: Make sure to customise your application for the Receptionist role at The Londoner. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of service we aim to provide our guests.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at The Londoner. We can’t wait to hear from you!
How to prepare for a job interview at Edwardian Hotels London
✨Know Your Hotel Inside Out
Before your interview, make sure you research The Londoner thoroughly. Familiarise yourself with its unique offerings, amenities, and location. This will not only impress the interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
As a Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle difficult situations with grace and professionalism, as this will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to your previous hotel reception experience and your familiarity with IT applications like Opera and Office 365. Practising your responses will help you articulate your skills confidently during the interview.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the industry standards and shows that you take the opportunity seriously.
