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- Tasks: Join our Front of House Team as a Receptionist, handling guest check-ins and providing exceptional service.
- Company: Edwardian Hotels London is a dynamic collection of hotels and restaurants focused on unforgettable guest experiences.
- Benefits: Enjoy competitive salary, 28 days holiday, complimentary meals, and preferential accommodation rates.
- Why this job: Be part of a fun, rewarding environment that values your unique talents and offers career growth.
- Qualifications: Previous hotel reception experience in a 4- or 5-star setting and excellent customer service skills required.
- Other info: Opportunities for promotion and access to training programs available.
The predicted salary is between 24000 - 36000 £ per year.
Overview
An amazing opportunity to join the Front of House Team at The Edwardian Manchester Hotel as a Receptionist.
- You will handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check outs, room and assisting with general London knowledge.
- You will handle cash payments and a float in accordance with the company standards.
- You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
- You will assist with the daily completion of admin tasks within the department.
- You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests.
- You well ensure hotel amenities and outlets are promoted and will arrange in house services as required.
- You will ensure that information is gather about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.
About You
- Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
- Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of the English language both written and spoken.
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Receptionist employer: Edwardian Hotels London
Contact Detail:
Edwardian Hotels London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the specific hotel and its values. Edwardian Hotels London prides itself on integrity, ambition, and quality-driven service. Show that you resonate with these values during your interactions.
✨Tip Number 2
Brush up on your knowledge of the local area, especially London. As a receptionist, you'll be expected to assist guests with their inquiries about the city, so having a good grasp of local attractions and services will set you apart.
✨Tip Number 3
Demonstrate your customer service skills in real-time. If you have the opportunity, engage with current staff or guests at the hotel to showcase your ability to provide excellent service and build rapport.
✨Tip Number 4
Network within the hospitality industry. Attend local events or join online forums where you can connect with professionals who may have insights or connections at Edwardian Hotels London.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hotel reception or customer service roles. Emphasise skills like attention to detail, communication, and familiarity with IT applications mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and aligns with Edwardian Hotels' values of Integrity, Ambition, and Quality-Driven service. Share specific examples of how you've provided excellent customer service in previous roles.
Showcase Your Knowledge: Demonstrate your understanding of the role by mentioning your familiarity with hotel operations and guest services. You could also include any knowledge of local attractions or amenities that would enhance the guest experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Edwardian Hotels London
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled guest inquiries or resolved issues in previous roles, especially in a hotel setting.
✨Familiarise Yourself with the Hotel
Research Edwardian Hotels London and understand their values and services. Being knowledgeable about the hotel will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Attention to Detail
Highlight your attention to detail during the interview. You might be asked about how you manage tasks like check-ins and check-outs, so be ready to discuss your organisational skills and how you ensure accuracy in your work.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience with IT applications like Opera and Office 365. Be prepared to discuss how you've used these tools in past roles to enhance guest experiences or streamline operations.
